About 2 weeks ago, Adobe Acrobat Pro DC 2015.006.30565 started displaying the message "AcroCEF.exe - Application Error The application was unable to start correctly (0x0000007b), Click OK to close the application", If I click OK six times the message disappears and Acrobat appears to open normally. However, as time passed Acrobat started displaying anomalous behavior like documents displaying red question marks and the inability to save documents. These problems grew worse.
I also saw 0xc000005's and 0xc000041d's in Acrobat.exe in the Windows Application event log.
I tried running a Help/Repair it started, but it apparently did not complete. I downloaded a fresh install and ran it. The application error (0x0000007b) is still occurring, but many of the problems are not happening. However, if I modify a document and try to do a "Save as" it still brings up a blank window with only the header displayed, rather than prompting for a location and name.
How can I resolve this problem?
I am running Windows 10 version 1803 with all current maintenance. What follows is the Acrobat System Info, prior to the reinstall
Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Undefined
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 32-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3910296 KB
BIOS Version: ALASKA - 1072009
Default Browser:
Default Mail:
Display Detail:
Screen Width: 1680
Screen Height: 1050
Number of Monitors: 1
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics
Version: 20.19.15.4835
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
Version: 15.6.30464.311965
Creation Date: 2018/12/19
Creation Time: 9:14:46 AM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics
Resolution: 1680 x 1050 x 59
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 8
OS Version: 6.2.9200
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2993 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: DESKTOP
Temporary Directory: C:\Users\Stephen\AppData\Local\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: Stephen
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS
Installed plug-ins:
C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\IA32.api
Version: 15.6.30461.310729
Creation Date: 2018/11/28
Creation Time: 12:56:58 PM
C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\Updater.api
Version: 15.6.30456.303786
Creation Date: 2018/09/19
Creation Time: 5:39:32 AM
.
1 Correct answer
2
Replies
AdChoices