1 2 Previous Next 49 Replies Latest reply: Aug 26, 2009 8:29 PM by ssadesign RSS

    Unable to Register a Site

    DavidSalahi Community Member
      I'm trying to register a site but I keep getting the error message:
      ... a test file could not be copied in the host directory...

      I'm using the same settings as in DW. It says the username and password are correct. I can upload files from DW. What could be the problem?

      David Salahi
        • 1. Re: Unable to Register a Site
          Corey@Adobe Employee Hosts
          Hello DLSalahi,

          Please post the URL for the site you're trying to register, along with the full error message you're receiving. When exactly in the registration process do you receive the error?

          It sounds like your host directory doesn't match the host directory on your server - or might simply be misspelled. The host directory in the Configure Website dialog box should be the same host directory that you specified in the Dreamweaver Site Settings dialog box.

          Best regards,
          Corey
          • 2. Re: Unable to Register a Site
            DavidSalahi Community Member
            I'm getting the error from the "Register Website" dialog after I've entered all the info and pressed the "Test" button. Here is the full text of the error (considering that the ICE app is done in Flash and I cannot copy/paste, it would sure be nice if I could just upload a bitmap of the error message instead of having to type in the entire thing):

            Configure Website Error
            An FTP error occurred. Cannot write to the specified Host Directory.

            The connection to your FTP server was successful (Host Name, Username and Password are correct).

            However, a test file could not be copied in the Host Directory.
            The specified username may not have sufficient permissions to access the folder and/or its content.
            _________________________________________________________________________________

            I have no permission problems uploading from Dreamweaver.

            The directory structure for this site is a bit confusing. In DW's File Panel, Remote View, the root directory is shown as www/www. However, I have NO directory specified in the Remote Info dialog box. I am able to Put files from DW and I can then access them from a browser as expected. Similarly, when I connect with CuteFTP I immediately enter at a directory level www/www. In CuteFTP I can navigate up two levels where other directories are shown. However, uploading in CuteFTP to the www/www directory works to put files onto the site, just as it does in DW.

            Initially, I specified NO host directory in the ICE form -- which matches my Dreamweaver Remote Info dialog. When that didn't work I tried a couple of other things. First, I tried setting the Host Directory to www and, when that didn't work, I tried setting it to www/www. Neither of those worked.

            I've tried this all multiple times and cannot find any way to work around it. I have no problem accessing the site in DW or in CuteFTP, only in ICE.

            Suggestions?
            David Salahi

            • 3. Re: Unable to Register a Site
              Corey@Adobe Employee Hosts
              Hello David,

              What is the URL for your site?

              Best regards,
              Corey

              • 4. Re: Unable to Register a Site
                DaveCon Community Member
                Corey,
                Please excuse the delay in replying but I've been unable to get logged into these forums for the past three weeks despite repeated attempts. I see things are finally working again...

                Here's the URL to my problem site:
                http://www.hypnosis4u.org/

                David Salahi
                • 5. Re: Unable to Register a Site
                  Corey@Adobe Employee Hosts
                  Hello David,

                  Thanks for the follow-up. I'm sorry you're still having problems with this. I'm currently researching the problem you're having. Thanks for your patience!

                  Corey
                  • 6. Re: Unable to Register a Site
                    Corey@Adobe Employee Hosts
                    Hello David,

                    Thanks for your patience. Please try unchecking the “Use passive FTP” checkbox in the Configure Website dialog and make another test (or check it if it’s unchecked and make another test).

                    Please let me know the results.

                    Best regards,
                    Corey
                    • 7. Re: Unable to Register a Site
                      DavidSalahi Community Member
                      I had tried it both ways before but I tried it again just now to make sure. But, first I had to deal with the annoying message:
                      Testing connection settings has been disabled for 5 minutes due to too many failed attempts.

                      This was my first attempt in several weeks and all of those prior failed attempts are due to the InContext Editing software's failure, not mine, so it seems odd to penalize the poor user. I'm now getting this message each time I try to test so it would be helpful if you could reset this behavior.

                      But having done my penance I tried it again both ways. Still, no help.

                      Again, the error message is saying that it was able to log in but was unable to copy a file to the host. And, to reiterate, this site has a somewhat unconventional directory structure. When I log in with ftp, I see that I'm in the following directory:
                      www/www
                      This is where the home page, index.php, is located. Perhaps this directory structure has something to do with the problem.

                      David Salahi
                      http://artistic-webdesign.com/
                      • 8. Re: Unable to Register a Site
                        Wylie Design Studio Community Member
                        I have also been getting the same error message:
                        _________________________________________________________________________________
                        Configure Website Error
                        An FTP error occurred. Cannot write to the specified Host Directory.

                        The connection to your FTP server was successful (Host Name, Username and Password are correct).

                        However, a test file could not be copied in the Host Directory.
                        The specified username may not have sufficient permissions to access the folder and/or its content.
                        _________________________________________________________________________________

                        I am trying to set up InContext Editing for www.wyliedesignstudio.com. I have had the domain with the same hosting for years, and have never had a problem with permissions. I am the only ftp user set up on the account, and have had full read/write permission from Dreamweaver, GoLive, Coffee Cup, and other ftp applications. My directory set-up is about as standard as it gets, and I've already successfully set up two other websites (hosted with the same company) with InContext Editing. I've also tried setting it up with passive mode and without. I've tried using IE and Firefox. I've tried logging in from the site itself, and from the InContext Editing control panel.

                        Any ideas?
                        Thanks!
                        Kirsten Doukas
                        • 9. Re: Unable to Register a Site
                          Corey@Adobe Employee Hosts
                          Hello Kirsten,

                          Is there anything different between the FTP, directory, or site settings between the sites you setup previously, and this one that's giving you the registration error? Any differences could be a clue as to what is causing the problem.

                          Best regards,
                          Corey
                          • 10. Re: Unable to Register a Site
                            Wylie Design Studio Community Member
                            Hi Corey,

                            Both sites are hosted through GoDaddy.com.As far as I know, FTP and directory settings should be the same. I don't know if these settings would make a difference, but this is for the site that worked for InContext Editing (www.cpchurch.com):

                            Operating System: Linux
                            Hosting Type: Shared Hosting
                            Hosting Configuration: 2.0
                            PHP Version: PHP 4.x
                            Available Bandwidth Allotment: 3,000,000 MB
                            Disk Space Allotment: 300,000 MB

                            These are the settings for www.wyliedesignstudio.com, which is not working with InContext Editing:

                            Operating System:Windows
                            Hosting Type:Shared Hosting
                            .Net Runtime Version:ASP.Net 1.1
                            IIS Version:IIS 6.0
                            Bandwidth Allotment:1,500,000 MB
                            Disk Space Allotment:150,000 MB

                            Does that help at all? I'm not sure if any of these settings would affect the programming.
                            • 11. Re: Unable to Register a Site
                              DavidSalahi Community Member
                              Corey,
                              Any more ideas on how to fix my site's problem? Is there any more info that I can provide to help with debugging?

                              David Salahi
                              • 12. Re: Unable to Register a Site
                                DannyOrlando222 Community Member
                                By Golly I've got it! Someone else set me up with an FTP account and even though I could leave the host directory field blank in Dreamweaver it would not work in ICE. I was getting the same "test file could not be copied in the host dir" error. So after about a hundred failed attempts I tried entering the username for the FTP account that was setup for me in the host directory field and whadddya know it works now. Hopefully this will help someone else out there.
                                • 13. Re: Unable to Register a Site
                                  DaveCon Community Member
                                  quote:

                                  Danny wrote:
                                  I tried entering the username for the FTP account...


                                  No help for my case.
                                  David Salahi
                                  • 14. Re: Unable to Register a Site
                                    Corey@Adobe Employee Hosts
                                    Hello David,

                                    I'm sorry you're still having problems with InContext Editing. I have sent you a private message in regards to troubleshooting the problem.

                                    Best regards,
                                    Corey
                                    • 15. Re: Unable to Register a Site
                                      Corey@Adobe Employee Hosts
                                      Hello David,

                                      I sent you a private message as well. I was able to register and configure your site without any problems in my own InContext Editing account, so you should be able to as well. I had to have Use Passive FTP checked, and the directory had to be specified as:

                                      /www/www/

                                      note the slashes at both the beginning and end.

                                      Please let me know if this resolves the issue for you.

                                      Best regards,
                                      Corey
                                      • 16. Re: Unable to Register a Site
                                        Wylie Design Studio Community Member
                                        quote:

                                        Originally posted by: DannyOrlando222
                                        I tried entering the username for the FTP account that was setup for me in the host directory field...


                                        I didn't have any luck with this either.

                                        I tried again with and without passive mode, with the same error message popping up.

                                        Kirsten Doukas
                                        • 17. Re: Unable to Register a Site
                                          DaveCon Community Member
                                          Corey@Adobe wrote:
                                          quote:

                                          I had to have Use Passive FTP checked, and the directory had to be specified as: /www/www/


                                          Thanks, Corey. That worked.I had tried various combinations of wwws but I guess I never tried it with slashes all around.

                                          David Salahi
                                          • 18. Re: Unable to Register a Site
                                            Wylie Design Studio Community Member
                                            quote:

                                            Originally posted by: Corey@Adobe
                                            I had to have Use Passive FTP checked, and the directory had to be specified as:

                                            /www/www/

                                            note the slashes at both the beginning and end.



                                            It finally let me back on after too many failed attempts to guess what settings to use. I tried the above settings, and that did not work either. On another site hosted by the same company, I just left the Host Directory field blank, and was able to connect without any problems, so I doubt if that is the problem I've been running into with wyliedesignstudio.com. Although I could be wrong.
                                            • 19. Re: Unable to Register a Site
                                              Community Member

                                              I am getting the same error message when I try to register.  My password, domain, and username are all fine, but the directory is wrong.  I have tried registering using a blank for the directory (which works when publishing from Dreamweaver CS4), "/." which is what my webhosting service suggested, and "/./" which did not work either.

                                              My webhosting service is 1and1.com.

                                              Can anyone suggest another directory for me to put in that field?

                                              Thanks,

                                              Paul

                                              • 20. Re: Unable to Register a Site
                                                Corey@Adobe Employee Hosts

                                                Hello Paul,

                                                 

                                                Did you try checking the Use Passive FTP checkbox? Please let me know if this makes a difference.

                                                 

                                                Best regards,

                                                Corey

                                                • 21. Re: Unable to Register a Site
                                                  Community Member

                                                  Corey,

                                                  Yes, I have tried several times (I think I'm somewhere near the 30  attempts range now).  I have tried with the Passive FTP box both checked and unchecked.

                                                  I have contacted my web hosting provider (1and1.com), and I have asked them if I should try a different destination directory.  I am hoping to get a reply from them soon.

                                                  Thanks for trying.

                                                  Paul

                                                  • 22. Re: Unable to Register a Site
                                                    Corey@Adobe Employee Hosts

                                                    Hi Paul,

                                                     

                                                    What is the exact error message you are receiving when attempting to register the site? This may help us determine why the site won't register.

                                                     

                                                    Best regards,

                                                    Corey

                                                    • 23. Re: Unable to Register a Site
                                                      Community Member

                                                      Hi

                                                      Im new to all this so bare with me!

                                                      I am trying to register my first site with the same details i used in dreamweaver cs4

                                                      I cant complete registration and keep getting a message saying can not access includes/ice.js from the server.

                                                      Is this a problem with permission from my server as I can see the files uploaded in dreamweaver

                                                      Probably a straight forward problem

                                                      thanks for any help

                                                       

                                                      Ruairi

                                                      • 24. Re: Unable to Register a Site
                                                        Corey@Adobe Employee Hosts

                                                        Hello Ruairi,

                                                         

                                                        Please post the URL for the site you're having problems with.

                                                         

                                                        Best regards,

                                                        Corey

                                                        • 25. Re: Unable to Register a Site
                                                          Community Member

                                                          tried it on two sites

                                                           

                                                          www.centerofmath.org (editable region on http://centerofmath.org/research2/index.html )

                                                           

                                                          and

                                                           

                                                          www.journalofsing.org

                                                           

                                                          thanks

                                                           

                                                          Ruairi

                                                          • 26. Re: Unable to Register a Site
                                                            Corey@Adobe Employee Hosts

                                                            Hello Ruairi,

                                                             

                                                            I notice that you have renamed you includes folder to Includes (capital I).

                                                             

                                                            <script src="Includes/ice/ice.js" type="text/javascript"></script>

                                                             

                                                            Try renaming your includes folder to all-lowercase, and change your links to reflect this, or create a separate folder for the InContext Editing include files in an all-lowercase includes folder. Please let me know if this resolves the problem for you.

                                                             

                                                            Best regards,

                                                            Corey

                                                            • 27. Re: Unable to Register a Site
                                                              Community Member

                                                              My host provider (1and1.com) gave me a different directory to try to register with and it worked.  It turned out to be "/(username)", which is a different directory than the one I usually "put" my files to when publishing.

                                                              Registration is now done.  Thanks for your help.

                                                              • 28. Re: Unable to Register a Site
                                                                Corey@Adobe Employee Hosts

                                                                Great! Thanks for following up. I'm glad to hear you've got your site registered. Please let me know if you need any further assistance.

                                                                 

                                                                Best regards,

                                                                Corey

                                                                • 29. Re: Unable to Register a Site
                                                                  Community Member

                                                                  Cheers Corey

                                                                  that did the trick

                                                                   

                                                                  thanks

                                                                  Ruairi

                                                                  • 30. Re: Unable to Register a Site
                                                                    Corey@Adobe Employee Hosts

                                                                    Excellent! Thanks for following up Ruairi. Please let me know if you need further assistance.

                                                                     

                                                                    Best regards,

                                                                    Corey

                                                                    • 31. Re: Unable to Register a Site
                                                                      Silvy_gsbk Community Member

                                                                      Hi,

                                                                      I have the same problem, too. I can not register my site. The ftp-settings are okay, but then I'm receiving always the same error message:  ...test file could not be copied...

                                                                      The URL for the website is: http://www.schule.suedtirol.it/gs-bk

                                                                      Hope you can help me,

                                                                       

                                                                      Silvia

                                                                      • 32. Re: Unable to Register a Site
                                                                        Community Member

                                                                        Hi,

                                                                         

                                                                        I solved it easily after calling my web provider tech support on the phone.  The default directory was different than the one I thought it would be.  They gave me the correct one and it worked right away.

                                                                         

                                                                        Good luck

                                                                         

                                                                        Paul

                                                                         

                                                                         

                                                                         

                                                                        Date: Thu, 4 Jun 2009 14:42:01 -0600

                                                                        From: forums@adobe.com

                                                                        To: plfish@msn.com

                                                                        Subject: Unable to Register a Site

                                                                         

                                                                        Hi,

                                                                        I have the same problem, too. I can not register my site. The ftp-settings are okay, but then I'm receiving always the same error message:  ...test file could not be copied...

                                                                        The URL for the website is: http://www.schule.suedtirol.it/gs-bk

                                                                        Hope you can help me,

                                                                         

                                                                        Silvia

                                                                        >

                                                                        • 33. Re: Unable to Register a Site
                                                                          slickopr1 Community Member

                                                                          Also having the problem with writing the test file to the suggestions in every possible combination, still nothing. This is a clients account being hosted by yahoo. Any other ideas? the url is www.morraassociates.com

                                                                          • 34. Re: Unable to Register a Site
                                                                            Tommy Logic Community Member

                                                                            Try these settings (esp the Host Directory)... toggle the Pasive FTP both on and off.

                                                                             

                                                                            http://i43.tinypic.com/2mxmptj.gif

                                                                            • 35. Re: Unable to Register a Site
                                                                              Tommy Logic Community Member

                                                                              Silvy,

                                                                               

                                                                              I noticed you are putting the test site in a sub-folder... please see this thread: http://forums.adobe.com/message/1981469#1981469

                                                                               

                                                                              Although, looking over the code for the link you provided { http://www.schule.suedtirol.it/gs-bk/ } ...there doesn't appear to be any reference to it being set up for InContext Editing whatsoever.

                                                                               

                                                                              There should be references to:

                                                                               

                                                                              <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en" xmlns:ice="http://ns.adobe.com/incontextediting">

                                                                               

                                                                              and a link to the includes file called ice.js

                                                                               

                                                                              <script src="http://www.schule.suedtirol.it/includes/ice/ice.js" type="text/javascript"></script>

                                                                               

                                                                              I don't see that in your code at the moment... Did you set it up initially through DW4?

                                                                              • 36. Re: Unable to Register a Site
                                                                                Tommy Logic Community Member

                                                                                ***EDITED***

                                                                                { didn't see that was a splash page }

                                                                                 

                                                                                Kristen,

                                                                                 

                                                                                Looking over your code on the page link that you provided, I don't see any reference that the page was set up for InContext Editing.

                                                                                 

                                                                                I see that you have the includes file on your additional pages, but no reference to any editable regions.

                                                                                 

                                                                                Also, it appears that this site was created with GoLive, not DW4. The head should ave a line that reads:

                                                                                 

                                                                                <html xmlns="http://www.w3.org/1999/xhtml" xmlns:ice="http://ns.adobe.com/incontextediting">

                                                                                 

                                                                                yours only reads:

                                                                                 

                                                                                <html xmlns="http://www.w3.org/1999/xhtml">
                                                                                • 37. Re: Unable to Register a Site
                                                                                  Silvy_gsbk Community Member

                                                                                  Thank you all for helping.

                                                                                  Now I have found the error: I was writing wrong the directory's name. I didn't look to lowercase and uppercase letters.

                                                                                  I've spent many time searching for the error and then it was such a stupid mistake.

                                                                                  Sorry and thanks!

                                                                                  • 38. Re: Unable to Register a Site
                                                                                    konstana Community Member

                                                                                    I don't know what is wrong with my registration part. Ftp conncetion tested positive

                                                                                    When trying to save setting, tells me that it can't copy the test file

                                                                                    User has insufficient rights for the ftp

                                                                                     

                                                                                    www.beforeclass.com/products.html

                                                                                     

                                                                                    ftp.beforeclass.com

                                                                                     

                                                                                    host directory: /

                                                                                     

                                                                                    Tried check-uncheck passive FTP, no dice. Hosting space is with godaddy.com

                                                                                     

                                                                                    Thanks in advance

                                                                                    • 39. Re: Unable to Register a Site
                                                                                      Tommy Logic Community Member

                                                                                      Change this line:

                                                                                       

                                                                                      <script src="/includes/ice/ice.js" type="text/javascript"></script>

                                                                                       

                                                                                      To this:

                                                                                       

                                                                                      <script src="includes/ice/ice.js" type="text/javascript"></script>
                                                                                      1 2 Previous Next