1 person found this helpful
Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version
What camera was used to record the footage you're using?
got off the phone with adobe support and ended up downloading a program called handbrake to put each video file through before premiere. It actually remedies the issue quite well, Its just very annoying to have to use this on every video file I use since I never had to do that with past machines.
Hey Jim, I've tried multiple clips from different sources, mov and mp4.
Specifically, what 'sources'?
I Should have mentioned this may be part of this issue. before this issue premiere would stop responding before even fully opening, so i tried updating the driver. Downloaded Geforce experience from nvidia, which auto updated to the newest driver. did this because I had a hard time finding the exact driver for my specific graphics card.