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Hi, and welcome to the forum.
Does Firefox load the toolbar and left pane correctly before you see a problem in the default topic pane?
What are the wierd characters? Where and when do they appear? What should they have been?
We are having a similar problem with Firefox when our webhelp system is run from our Linux server. For now, we are removing the garbage characters by hand from the approximately 8 HTML files that contain them.
To solve this problem, Adobe should add a feature to RoboHTML that would allow users to force their HTML files to use Unicode encoding.
Thank You for your response.
Firefox does not load anything but just the weird characters. They are a sequence of inverse interrogation marks, quotes etc.
They appear at default page loading.
In fact when I edit the source file, there is a line at the top of the file and nothing else. I deleted the line, saved the file and uploaded it to the web server with Filezilla.
When I edit the uploaded file the line at the top appears again and the pb also.
I therferore suspect that the intrusive characters are inserted during the upload.
I have checked the Filezilla parameters to force a binary copy and characters to UTF-8.
Without any success....
Here we are, still needing a solution.
Anyway, thanks for your help.
Hello Filtoche -
Are you using Filezilla 3.0.6 or an older version?
I have the solution. It is not about RoboHelp. It is not about file transfer. It about brower parameters. I understood that weird characters were about encoding and I thought the pb was during the file transfer. Even if it's true, the solution comes when setting character encoding to Unicode (UTF-8) at browser level. You can do it in Display options or in Tools>Options>Police and colors>Advanced>Defaut Encoding to be set at Unicode(UTF-8).
That's it !