photoshop? [Tools are not responding]

[sandram23914596]

Sandra Byrne here have been using photoshop for the last 2 years but it has given me touble for the last 6 months . the tools are not responding.Adobe Creative Cloud​

[MelissaLA88]

Hi, Sandra. Can you give us some more info, please? When you say "the tools are not responding", do you mean all tools? Specific tools? What happens when you try to use them? Are you getting any error messages? What version of Photoshop are you using?

We'd love to try and help, but definitely need more information.

[John Waller]

You posted a similar question about a month ago

Photoshop tools not working.

The question is very vague. We need more information to be able to give you any meaningful help.

[jane-e]

sandram23914596  wrote

the tools are not responding

Hi Sandra, you never responded when you were asked for more information on the other thread, but we really need some specific info to better assist.

[sandram23914596]

Mostly on easer and cloning and theres a shadow over the screen like its

mòving

ITS photoshop cc.

[John Waller]

ITS photoshop cc.

Unfortunately there are many versions of Photoshop CC. Adobe's naming conventions leave a LOT to be desired. They're very unclear and confusing but Adobe stubbornly refuses to change them.

To see exactly which version you are running, inside Photoshop, click Help > System Info.

Copy and paste the first 10 or so lines from that box here.

[jane-e]

Hi Sandra,

Here are the questions that John asked on your first thread that we don’t have answers to yet:

• Mac or Windows, and EXACTLY which version of the operating system?
  Recent Mac and Windows operating systems have been known to cause "odd" problems
  
  
• Are you using a computer Administrator account with full read/write permission?
  
  
• Exactly which version of the program do you have that is causing problems
  
  
• what error message do you see?

To get the exact version of Photoshop CC, go to Photoshop > About (Mac) or Help > About (Windows) and give us the number.

Jane

[sandram23914596]

sorry about the late answere contaplating cancelling ps altogher as many friends have problems to , I am on windows 10 and photo shop cc 4.8.0.421 20.30

Maybe this number will be of more help.

20190130.r57 22019/130:1204598+64 hope this helps.

[Derek Cross]

Did you reset your Photoshop preferences as I recommended?

(The latest version of Photoshop CC2019 at February 2019 is 20.0.3.)

[sandram23914596]

Sorry not good with techinical end not sure what i have do though the no i

gave you was 20.30.

[Derek Cross]

You reset the Photoshop preferences under the General tab in preferences.

[sandram23914596]

Went into genreal setting wont let me clik on reset preference on quit.

[Derek Cross]

That‘s strange — you can reset the preferences manually:

Close Photoshop, then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch Photoshop. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

[sandram23914596]

Sorry wrong no 20.03

On Fri 15 Feb 2019, 8:12 PM sandra byrne <sandieagathaabyrne@gmail.com

[John Waller]

I think you mean 20.0.3? If so, that's the current version.

[John Waller]

photo shop cc 4.8.0.421 20.30

Maybe this number will be of more help.

20190130.r57 22019/130:1204598+64 hope this helps.

Are you typing these numbers out or copying and pasting them? The first line is a mystery.

The first 3 lines in my Help > System Info shows

Adobe Photoshop Version: 20.0.3 20190130.r.57 2019/01/30: 1204598  x64

Number of Launches: 42

Operating System: Mac OS 10.14.3

[Derek Cross]

Which version of Photoshop and OS?

Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.