2 Replies Latest reply on Jan 31, 2019 10:36 AM by Wes Howell Branched from an earlier discussion.

    Premiere CC 2018 keep crashing when import files!_25 (WIN)

    ShamanicYogi Level 1

      The problem I have is that the program freezes to death when simply hitting "Ctl+I" or "file... import".  It's not an issue of what type of file, simply beginning the import process

       

      It happens 60% of the time.

       

      Anyone else experience this?

        • 1. Re: Premiere CC 2018 keep crashing when import files!_25 (WIN)
          GGreathouseKV Level 1

          Yep, that's exactly what was happening to me.

           

          One of the problems is that people aren't actually reading the posts. People keep suggesting solutions dealing with codecs and files types when we aren't getting to that point. We won't be able to solve the people if the people working for Adobe don't actually read our posts.

           

          I'll reiterate what you're saying in hopes that somebody here will actually read it this time.

           

          Hold Ctrl.

          Press I.

          Premiere locks up then crashes BEFORE we can import a file, regardless of the file we intended to import.

           

          Right click a bin

          choose Import

          Premiere locks up then crashes BEFORE we can import a file, regardless of the file we intended to import.

           

          IT CRASHES BEFORE  WE ARE ABLE TO CHOOSE A FILE.

           

          It doesn't matter if we were intending on importing an mp4, mpg, avi, jpg, mp3, wav, tiff, psd, bmp, mov, ai or eps.

           

          IT CRASHES BEFORE  WE ARE ABLE TO CHOOSE A FILE.

           

          That means it's not an issue with file structure, codecs or containers. Something is going wrong when Premiere interacts with Windows Explorer.

          • 2. Re: Premiere CC 2018 keep crashing when import files!_25 (WIN)
            Wes Howell Adobe Employee

            We are listening and we are available to help.

             

            Sometimes these threads can become conflated and multiple issues are reported.

            It is not clear to me that every person on this thread is seeing the exact issues you describe.

            Regardless, we definitely want to help and we are actively investigating.

             

            GGreathouseKV,  I believe you stated that a reinstall resolved your issues?   Windows, correct?

             

             

            Continued detailed reports will help us narrow things down and assist.

            As the majority of users do not run into this issue, we need to determine what variables are in play here.

             

            For those experiencing issues related to crashing before selecting a file when using File>Import:

             

            Windows or Mac?  Please list exact OS / update version.

            Does the behavior different depending on which hard drive you navigate to?

            Would a reinstall potentially change the default directory that File Import is opening to?

            Are there many drives on your system?  Network, Memory cards, multiple local spinning drives, etc? 

             


            Wes Howell