2 Replies Latest reply on Jun 27, 2010 5:23 AM by Ned Murphy

    deactivate flash cs3

    cowen42
      I am trying to deactivate Flash CS3 on my laptop so that I can install and use it it on my desktop machine. All I can find on this subject is the instruction to select "deactivate" from the "help" menu - but the help menu in my version of Flash CS3 doesn't contain this option.
      Is there another way to deactivate Flash?

      The options in my menu are as follows:
      - Flash Help
      - Help Resources Online
      - Whats new in Flash CS3
      - Flash exchange
      - Manage Extensions...
      - Flash support Center
      - Flash Developer Center
      - Adobe online forums
      - Adobe Training
      - Registration...
      - Download elicense...
      - Return elicense...
      - Updates...
      - About Adobe Flash CS3 Professional
        • 1. Re: deactivate flash cs3
          AustinOla

          I am putting this here because I had a lot of trouble finding help with this issue also.

           

          1) You may be working with a Volume License (did you get it from you school/business or did you buy it retail?).

               If this is the case, you DO NOT need to deactivate/reactivate anything with your version of CS3, all you need to do is uninstall/reinstall.

           

          2) If you are unsure, I found that the Help Chat was relatively pain-free: http://www.adobe.com/support/contact/, just choose your topic and select "Chat with an agent". They will need the serial number (hopefully there is a slip of paper in the back of your CD case with the number or else you recorded it somewhere) and they will be able to tell you what kind of license you have.

           

          Note: This only applies to when the Deactivate option is absent, and not when it is greyed out, which seems to be a different issue.

           

          Message was edited by: AustinOla

          • 2. Re: deactivate flash cs3
            Ned Murphy Adobe Community Professional & MVP

            The two items...

             

            - Download elicense...
            - Return elicense...

            fill the space where the Activate and Deactivate options appear, so you should look into why you have those options instead and see if you need to make use of the second of the two.