Uninstall...use CC Cleaner (from Adobe)...Reinstall!
If it still stalls, reset the preferences.
If it still stalls, disable the GPU use.
I tried these already. Nothing works. I even tried almost every solution on google.
Pr pro v13 does not work. Pr pro v12 works fine. Ae v16 does not work. Ae v15 works fine.
It seems they are related to the kinds of codes not device drivers. But I don't know how to solve it.
Have you tried version 13.0.1? I too have this problem with 'cannot find any cabable video play modules...' in version 13.0.2 (lastest version) but in the perverious version 13.0.1 works as it should. So, I would suggest trying this version instead. I too have no idea how to solve this problem as all the solutions given, (including Adobe's) was not a solution.
Therefore, I think it must have something to do with codes and not a driver problem.
Great! Now I found a working v13. I could remove v12. Thanks a lot, @ricky336.
BTW, I hope Adobe finds the solution for v13.0.2