We have just started using the Adobe Technical Communication
Suite to single-source our documentation and have worked out most
of the kinks, save for one showstopper in the Webhelp generated
with RoboHelp. We need our help system to work with both IE and
Firefox. When the help is run locally on a Windows machine, both IE
and Firefox work fine.
When the help is installed on our Linux-based server, opening
the help causes Firefox to hang unless Firefox is configured to use
Unicode encoding. Unfortunately, the Firefox default is Western
European. We can't control our customers' environments, and we
can't just document this problem because FireFox users won't be
able to open the help system to read about the fix.
When investigating this problem, we discovered that RoboHelp
is inserting a blank line at the beginning of every HTML file. This
blank line is innocuous in IE as well as in Firefox when the help
is installed locally, but when the help is installed on a Linux
server, the blank line causes Firefox to hang unless Unicode
encoding is selected. It seems that on Linux, the blank line is
being converted to 3 garbage characters, which can be seen if you
look at the source code.
This is a showstopper for us, unless a workaround can be
found. My questions are:
1) Is this a known problem?
2) Is there a way to get RoboHelp to eliminate the blank
3) Is there a way to force FireFox to use Unicoding encoding
for our help system (say, by changing our CSS file)?
Thanks, Peter. The information on your site looks like it may
I just realized that I should have posted my message on the
WebHelp forum, where I noticed that someone has just posted a
problem similar to mine. I'll repost it there, along with some new