5 Replies Latest reply on Mar 4, 2019 7:54 AM by lylephoto

    Specific project repeatedly crashing

    lylephoto Level 1

      (Adobe Premiere Pro CC 2018 on Windows 7 Enterprise, 64-bit, Intel(R) Xeon(R) CPU E5-1660 v4 @ 3.20GHz, 3201 Mhz, 8 Core(s), 16 Logical Processors, 32 GB of RAM)

       

      One specific project that is nearing completion is suddenly causing PP to crash repeatedly. Other projects seem to work just fine. There is no consistency to when the crashes occur, only that it's a sure thing the project will crash within the first minute or so of being open, regardless of whether any commands have been executed.

       

      I've tried the following troubleshooting steps, none of which made any difference:

       

      • - Computer restart
      • - Computer shutdown, rest, start
      • - Deleted unused cache files via Edit>Preferences>Media Cache
      • - Manually deleted (and emptied Recycle Bin) all media cache files via
        • C:\Users\username\AppData\Roaming\Adobe\Common\Media Cache
        • C:\Users\username\AppData\Roaming\Adobe\Common\Media Cache Files
      • - Saved a copy of the project within PP before crash; newly created project also crashes
      • - Started new project and imported everything from original via Media Browser
      • - Started new project and imported only select bits from original via Media Browser
      • - Disabled GPU Acceleration (CUDA)
      • - Unchecked ‘Enable Mercury Transmit’ option in Preferences
      • - Trashed preferences by holding Alt while starting app
      • - Updated NVIDIA graphics card
      • - Uninstalled and reinstalled Adobe Premiere Pro CC
      • - Started new project in different folder path, then imported elements from original via Media Browser
      • - Started another project in a different folder path, then imported fewer elements from original via Media Browser

       

      I'm beginning to beat my head against a wall. I have no idea how to get this project back to life.