I just installed PremierePro CC 2019, but when I play the video, I just can hear but don't see the image.
Anyone knows something about it?
Go to the Project settings dialog and see what Mercury Acceleration is set to.
Also what if anything do you have for a GPU, and is that a desktop or laptop?
Also, Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version