This content has been marked as final. Show 4 replies
There's a method for webhelp on my site, see Snippet 38. I doubt it will work in a CHM but maybe your developers can adapt the code.
If you browse to a topic in the help file, right-click the topic pane and then click Properties on the context menu, the Address field in the resulting dialog box provides the path to the topic file in this form:
If you copy and paste this path into an email and make it a hyperlink, you can theoretically allow your users to open the topic by clicking the link. However, there are at least two problems with this:
1) You have to specify the absolute path to the help file (drive letter and all), so you need to be confident that it is installed in the same location on your user's computer as on your own.
2) Clicking the link causes Outlook to display a security notice (not sure about other email clients). If the user chooses to proceed, the topic is opened in the Web browser rather than the HTML Help window.
So, all in all, I'd say that the drawbacks of using this technique outweigh the benefits. Do you have the option to publish a WebHelp version of the help system on your company's Web site, which the Support team can link to?
Yes Pete, I can (and just have) produced a WebHelp verion of the Help system. We can copy the files it produces to our website, Your idea of copying the location of a topic into an email to create a link to the topic works a treat.
Thanks Guys, Nicky