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So reply here I must as my dear man Yoda would say.
Basically, if it's WebHelp, they open the WebHelp start page. That's what the "gateway" is called.
However, it sounds as if your recipient is simply opening the .ZIP and attempting to run it from there. Sorry, but that won't work as everything that page would need is packaged inside the .ZIP. She will have to first unpack it into the related folders and files.
That was exactly my theory-- opening it from the zip. She assures me that she unzipped everything in the usual way. Can you think of any other reason for security appearing on this file?
By the way, the cross-post was a mistake. I realized I had put it in the wrong place but didn't see a way to delete, so I tried to "edit" it down to nothing.
I should add, the security is in *my* copy of the file, having nothing to do with being in a zip file. So I think my customer is correct. Since I'm in a defense company, I was thinking the system might add these things. Possible?
I've seen enough trips around the sun to say that literally *anything* is possible!
Consider this though. Perhaps her method of "unzipping" is to simply open the zip package, then drag the files to a folder. Works okay until folders are involved (which they usually are in a WebHelp output)
Just thinking out loud... Rick