Illustrator stuck in Sign in Loop

[Gisell_Mor]

Hello,
Yesterday I made the installation of the Illustrator application from Creative cloud, but at the time of opening the application, it asks me again to make the sign in with the user of ADOBE ID, at the moment of placing it he tries to connect and after a moment he returns to request the sign in. if I give cancel or close this popup the app with it is closed.
Check the internet configuration, restart the Credential Manager service, uninstall and install the latest version of the "Creative Cloud" application but continue with the problem

{Renamed by MOD}

[Mike_Gondek]

Hi Gisell,

What OS are you on? Do you have the latest Adobe Cloud app up and running, without any error?

[Gisell_Mor]

I use a Windows 10 ver 1709

[Srishti Bali]

Hi Gisel,

Thanks for reaching out. I understand that Illustrator is asking you to sign in repeatedly. This might be possible due to some licensing error.

Please try the steps shared here: Adobe Creative Cloud signs you out or asks you to sign in repeatedly and let us know if that helps.

Regards,

Srishti

[Gisell_Mor]

already try that options, but the error persist, in Adobe Cloud work fine, it´s only Illustrator, already uninstall the cloud and illustrator but don´t work

[Mike_Gondek]

Did you

Use the Creative Cloud Cleaner Tool to solve installation problems

That does a thorough job of uninstalling to fix issues such as you are having. Gets the extra prefs files and OOBE cache.

[Srishti Bali]

As mentioned by Mike, please try the cleaner tool to uninstall and reinstall. If that doesn't help, please reach us at Contact Customer Care for a live troubleshooting session.

[marliton]

Try removing the Creative Cloud desktop application and install again.