4 Replies Latest reply on May 7, 2008 1:52 AM by Peter Grainge

    WebHelp

    Tech_Comm
      Hi,
      We are facing a serious issue with respect to the auto synchronization of TOC while integrating the WebHelp generated using Robohelp 7 with the web-based application.

      We have tried the below possible options, nothing works:
      1. When we are testing the standalone Help, we are able to view the expanded TOC with the respective topics in the Right pane. From the Search and Index tab, and while visiting the links within the topics, the TOC is expanding appropriately.
      2. When we created a new TOC (excluding the third level topics book), this is working fine.
      3. When we created a new TOC (including all the third level topics under the main book), this is also working fine. So, there is no problem in the topics created in RoboHelp 7.
      4. When we created a new project using RoboHelp X5 (older version) with the same settings, the TOC is expanding for all the topics (including the topics in the third level book). This is working fine.

      Can anyone let us know if RoboHelp 7 supports calling the third level topics while integrating with the application as we are not facing this issue in the earlier version of RoboHelp.
        • 1. Re: WebHelp
          MergeThis Level 4
          Hmmmmm. let's see: #1 "is expanding appropriately, #2 "is working fine," #3 "is working fine," and #4 "is working fine."

          You want to give this another shot?


          Good luck,
          Leon
          • 2. Re: WebHelp
            Tech_Comm Level 1
            Hi, the problem is inspite of trying all the listed 4 option we are unable open the help with synchronised TOC in the application. (For example, when we press F1 on a screen in the application, the context senstive help opens without auto synchronising the TOC. We have check all the option in Properties tab also)

            We are not facing the problem when we are checking the same in output folder. The problem arises only after integrating with the application.

            While finding solution, this link : http://www.grainge.org/pages/authoring/merging_webhelp/merging_method.htm#step_8" provided us an information that we need to modify the whthost.js file in the output folder each time when we generate.

            We need your help in deciding whether this is only the option to call third level book in application using 7.0 or we have any one time solution.

            Thanks
            • 3. Re: WebHelp
              Tech_Comm Level 1
              Hi, the problem is inspite of trying all the listed 4 option we are unable open the help with synchronised TOC in the application. (For example, when we press F1 on a screen in the application, the context senstive help opens without auto synchronising the TOC. We have check all the option in Properties tab also)

              We are not facing the problem when we are checking the same in output folder. The problem arises only after integrating with the application.

              While finding solution, this link : http://www.grainge.org/pages/authoring/merging_webhelp/merging_method.htm#step_8" provided us an information that we need to modify the whthost.js file in the output folder each time when we generate.

              We need your help in deciding whether this is only the option to call third level book in application using 7.0 or we have any one time solution.

              Thanks
              • 4. Re: WebHelp
                Peter Grainge Adobe Community Professional (Moderator)
                If I had seen one, it would be on my site!