I have been in chat with Adobe about this issue only to be told that he would escalate to Adobe sign--I'm not holding my breath for a call back from Adobe in the sky. Please help.
I am using Acrobat Pro and when I try use fill & sign I get an error message and to try again (which repeats indef). When I try to use send for signature, I get error message "access denied. You do not have access to this service. Please contact your IT admin to gain access." I have been able to use fill & sign in the past as well as signature so I am not sure what is the issue. Currently up-to-date. I am running Acrobat DC (19.012.20034). I have restarted app, rebooted, logged into doc cloud and tried that way with the same results, opened different pdf's with the same results, and now I am out of ideas.
It seems that you have recently changed the email address for your Adobe account.
This generally happens when you use an email address which is already registered for another Adobe Sign account. So when you changed the email address for the Adobe account, it got changed for the Adobe Acrobat. However, as there was already an Adobe Sign account under that email address, it was not updated for the current account linked with Acrobat.
In this case, you will need to first free your new email address from the other Adobe Sign account, then you will be used it for the Adobe Sign account linked to Acrobat.
I have sent you a private message with some details, please check your inbox.
Hello, I am having the same issue. I have tried a solution mentioned here (Sign out of Document Cloud and sign back in) but it has not been successful.
I am experiencing the same issue. I previously had a student account through Adobe. I graduated college and no longer wanted to use my school email for my Adobe login, so I updated to my preferred email address. I realize now this is what is causing my issue with Adobe Sign.
I tried to troubleshoot the issue and login to my Adobe Sign account with my old school email address, but it directed me to a page with the same error message that I was getting in Acrobat: "You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID." This confirms the issue is with my old email address, but I am not even able to login to remove access. Whenever I log in with my Adobe ID, my old email address is no where to be found for me to remove.
Please help! I use this for work and it is very time sensitive. I have been trying to resolve this for hours. It's ridiculous that I pay a fortune for the CC and I can't even access timely support/help when I have an issue!
I have the same problem of being denied access when I try send a document with ADOBE sign. Can you help me. No one is answering the phone during the Corona Virus.
This happened to me too after I changed by primary email address. I logged in to my Adobe account, changed the primary email address back to the original one. Now Adobe Sign works. No more access denied.
I contacted support today, and they simply had me go to Adobe Document Cloud and sign out of my account, then sign back in. Now, I am able to access everything just fine.
I'm also having this issue. I tried resolving it via the chat for over an hour to no avail. I tried calling the support line and kept being put on hold then transferred, put on hold, transferred, put on hold, transferred, repeat for nearly 30 minutes. Every new person, I would explain that my Adobe Pro DC "Open Adobe Sign" button was opening the dashboard logged into a different account and that I was unable to log out or log back in. Then they'd put me on hold. I tried sending via Adobe Pro DC and even via the other account but it kept saying "You do not have access", "Invalid", etc. I too have restarted, rebooted, logged out, etc. Hopefully SOMETHING gets resolved. I have clients waiting on contracts.
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