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Nobody uses RoboHelp with FrameMaker ??
Or nobody has had this problem?
As someone who monitors the forums daily, all I can advise you is that no other FM users have complained of the quality with images after being exported from FM to RH.
Are you using the standalone RH and maybe an earlier version of FM than 8?
I wouldn't suggest loading the trial of the TCS on your production machine but can you do that on another PC?
There is an issue when RoboHelp imports FrameMaker images. RoboHelp uses a FrameMaker API which is causing this probelm. We are investigating this issue.
Are you importing the files from a network? If so, copy them to your local machine and see if importing them from there changes anything.
I am using files on my local machine only.
My configuration is:
PC, Windows XP SP2 french UI (with MS automatic update activated)
FrameMaker 8.0 (recently I have had FrameMaker 6.0, 7.1, 7.2 installed and I have removed them now)
RH is 7.01001, demo, French UI.
The images sizes are fine but resolution are really too poor !
Previously and for several years I used Webworks Publisher Professional Edition 6.0 and with this software images formats (jpg, gif ...) AND quality can be fine setup with % of quality. Usually I set them to 50% and images outputs was very good.
With RoboHelp resolution is very poor for all type of image sources in FM: .jpg, .psd or FM created graphics.
I have made many tests with the same result.