28 Replies Latest reply on Oct 20, 2006 12:51 PM by max.cady

    Captivate won't recognize microphone

    samarui
      I have a working microphone plugged in my laptop. It works with other programs, but Captivate tells me there is not a microphone plugged in.

      It all will not connect to the Internet automatically when trying to use help.
        • 1. Re: Captivate won't recognize microphone
          Captiv8r Adobe Community Professional & MVP
          Hi samarui and welcome to our community

          For the help, try clicking Help > Use Offline Help.

          What kind of microphone? Is it USB? If so, you should know that these are very "iffy" with Captivate. Not unusual to see USB mikes fail with Captivate. The only type of mike that seems to work reliably uses " jack plugs" that connect to the sound card.

          Cheers... Rick
          • 2. Re: Captivate won't recognize microphone
            sekyw
            Hi captivate expert,
            I need help. I just bought A new toshiba satelit notebook. my captivate can not detect my microphone. I'm using conexant high definition audio. Is there any problem captivate with high definiton audio. any solution? please help.
            • 3. Re: Captivate won't recognize microphone
              Captiv8r Adobe Community Professional & MVP
              The post by sekyw is one of three total posts on the same issue. Click here to see the thread where a response has been offered.
              • 4. Captivate won't recognize microphone
                samarui Level 1
                it is plugged into a "jack plug". Any other ideas? I
                • 5. Re: Captivate won't recognize microphone
                  samarui Level 1
                  I have Realtek® High Definition Audio in my Sony Vaio. The microphone is a Labtec AM-242 NCAT
                  • 6. Re: Captivate won't recognize microphone
                    Captiv8r Adobe Community Professional & MVP
                    Hi samarui

                    Ahhh, Realtek. I think if you snoop around the forums a bit, you will discover that PCs with Realtek audio cards always seem to have issues. Sorry, but there is no workaround I'm aware of. At least no workaround that would make things just "work" with Captivate. You can still get audio into your Captivate, but you will probably have to record it using something else, then import it into Captivate later.

                    Cheers... Rick
                    • 7. Re: Captivate won't recognize microphone
                      samarui Level 1
                      can anyone recommend an "external" sound card that "does" work with captivate?
                      • 8. Re: Captivate won't recognize microphone
                        max.cady Level 1
                        Will this issue been solved in Captivate 2?
                        • 9. Re: Captivate won't recognize microphone
                          Captiv8r Adobe Community Professional & MVP
                          Hi max.cady

                          As all of us probably are, I'm hopeful that this issue will be resolved. Unfortunately, I'm unsure if anyone that was on the beta testing team actually had problem hardware. Probably only Adobe can truly answer this question. More likely, this will be a "wait and see" sort of issue once Captivate 2 starts shipping. Unless, of course, one of those that were on the beta team actually had problematic hardware and knows first hand. If so, I certainly hope they speak up. (assuming, of course, that they participate in the peer-to-peer discussion forums)

                          Cheers... Rick
                          • 10. Re: Captivate won't recognize microphone
                            samarui Level 1
                            I had the same problems, went and got a Creative external sound card and everything works great!
                            • 11. Re: Captivate won't recognize microphone
                              Level 7
                              samarui wrote:
                              > I have a working microphone plugged in my laptop. It works with other
                              > programs, but Captivate tells me there is not a microphone plugged in.
                              >
                              > It all will not connect to the Internet automatically when trying to use
                              > help.

                              I got the same problem as my mic is not deteced either. Its audio jacks into
                              sound card.

                              Paul


                              • 12. Re: Captivate won't recognize microphone
                                Level 7
                                Paul wrote:
                                > samarui wrote:
                                >> I have a working microphone plugged in my laptop. It works with other
                                >> programs, but Captivate tells me there is not a microphone plugged in.
                                >>
                                >> It all will not connect to the Internet automatically when trying to use
                                >> help.
                                >
                                > I got the same problem as my mic is not deteced either. Its audio jacks
                                > into sound card.
                                >
                                > Paul

                                I got a realtek built in soundcard on my asus motherboard. I have read
                                another post with users having problem with realtek and captivate. hmm which
                                there was a patch or something.

                                Paul


                                • 13. Re: Captivate won't recognize microphone
                                  CLAUDIOLOPEZSORIANO


                                  Paul wrote:
                                  > samarui wrote:
                                  >> I have a working microphone plugged in my laptop. It works with other
                                  >> programs, but Captivate tells me there is not a microphone plugged in.
                                  >>
                                  >> It all will not connect to the Internet automatically when trying to use
                                  >> help.
                                  >
                                  > I got the same problem as my mic is not deteced either. Its audio jacks
                                  > into sound card.
                                  >
                                  > Paul

                                  I got a realtek built in soundcard on my asus motherboard. I have read
                                  another post with users having problem with realtek and captivate. hmm which
                                  there was a patch or something.


                                  WELL, I HAVE THE SAME PROBLEM. SO WHAT CAN I DO? DID I PAY FOR THIS? THE ANSWER "RECORD OUT OF CAPTIVATE AND THEN IMPORT THE FILE" IS STUPID. I'M REALLY DISGUSTED. I HAVE A SONY VAIO WITH REALTEK HIGH DEFINITION CARD. WHEN I BOUGHT THE PRODUCT NOBODY TOLD ME ABOUT THIS PROBLEM.
                                  • 14. Re: Captivate won't recognize microphone
                                    Heffalompen Level 1
                                    Thanks for this post!
                                    I also have a Realtek audio card installed and Captivate always crash when I try to record narratation to my screen captures. I'll tell my boss and hope I can get a new sound card. Maybe the one Samurai recommended:) Does anyone know any release date for Captivate 2 ("later this fall....." they say?!?) and if maybe a wider range of sound card is supported in this version?

                                    One last thing: If there is a patch out there, please post a url in this forum :)
                                    Thanks again!
                                    • 15. Re: Captivate won't recognize microphone
                                      Captiv8r Adobe Community Professional & MVP
                                      Hi Heffalompen and welcome to our community

                                      Yes, we are ever hopeful that many of the issues we see with Captivate 1 are resolved with Captivate 2. The problem is, we won't really know for sure until it's released into the wild.

                                      As for a patch, I"m assuming you are referring to a patch to make 1.x work better? I'm guessing that you'd be better off trying to stack BBs. When companies create a new version of a product, you typically never see a patch arrive for an earlier version.

                                      Cheers... Rick
                                      • 16. Re: Captivate won't recognize microphone
                                        CatBandit Level 3
                                        Au contraire, Rick-man. Microsoft makes a regular practice of - for instance - releasing fixes for "Office 97', followiing release of "Office 2002".

                                        Sorry, couldn't resist. Besides, I thought perhaps the thread could use some lighter moments, since it seemed that " CLAUDIOLOPEZSORIANO" was about to blow a digital gasket.

                                        Have a nice one!!
                                        .
                                        • 17. Re: Captivate won't recognize microphone
                                          Captiv8r Adobe Community Professional & MVP
                                          Ahhh, so grassahoppah Rick learn one more time at most honorable feet of sensei FelineRobba!

                                          I suppose I should have prefaced that with the fact I don't think I recall ever seeing it done with the products we deal with. (those being Captivate and RoboHelp)

                                          Happy Thursday all... Rick
                                          • 18. Re: Captivate won't recognize microphone
                                            CatBandit Level 3
                                            Heh heh heh . . .
                                            The mistake you made was assuming that software companies operate on a logical basis. Though that would be the case in a perfect world, it is an error, of course; but . . . the more you think about the statement "Software makers don't use logic" the funnier it gets. Or maybe it's just me. Have a good day my friend.

                                            • 19. Re: Captivate won't recognize microphone
                                              HeadNClouds Level 1
                                              One of my co-workers found that if he plugged in the mic then rebooted, or plugged in the mic before booting, it would then recognize the mic.
                                              • 20. Re: Captivate won't recognize microphone
                                                CatBandit Level 3
                                                quote:

                                                Originally posted by: HeadNClouds
                                                One of my co-workers found that if he plugged in the mic then rebooted, or plugged in the mic before booting, it would then recognize the mic.
                                                Uh, whoa! If that is true, a LOT of people would buy a bust of you to put on their mantle. Can anyone else confirm that this works on other machines? If so, waaaaaaay kooooool, Dude (or Dudette)!!
                                                .

                                                • 21. Captivate won't recognize microphone
                                                  max.cady Level 1
                                                  quote:

                                                  Originally posted by: CatBandit
                                                  Uh, whoa! If that is true, a LOT of people would buy a bust of you to put on their mantle. Can anyone else confirm that this works on other machines? If so, waaaaaaay kooooool, Dude (or Dudette)!!
                                                  .



                                                  Unfortunately I cannot confirm this. My headset is plugged in all the time but captivate won't recognize the microphone.

                                                  My hope was it would be solved with captivate 2.0 ... downloaded the trialversion today .... but still the same problem ... too bad!

                                                  Both, my pc and my laptop have realtec soundcards.
                                                  • 22. Re: Captivate won't recognize microphone
                                                    workingpc
                                                    Wow - I can't believe that something as basic (and essential) as microphone input seems to be such a problem with Captivate - especially considering that even simple applications like Microsoft's Recorder can handle it just fine.

                                                    My "old" configuration that worked well included a M-Audio card (Audiophile 2496). I also have a mixer. I decided to upgrade to a pre-amp (Inspire 1394) and bypass the sound card (and mixer) completely - this was an unnecessary upgrade, but I wanted the best sound, a simpler configuration and liked the thought of bypassing the sound card and making use of the slick preamp features. I had chosen the Inspire for a client that wanted to do some Camtasia recordings and it has worked great for them.

                                                    I'm having the same problems - the microphone is not recognized by Captivate - although it is seen by everyone else!

                                                    This is a pretty serious bug - is there anyone at Adobe who tracks the more serious issues that appear on the forums?

                                                    • 23. Re: Captivate won't recognize microphone
                                                      Captiv8r Adobe Community Professional & MVP
                                                      Hi workingpc

                                                      is there anyone at Adobe who tracks the more serious issues that appear on the forums?

                                                      The answer to this is probably no. The forums are peer-to-peer. This means user-to-user. The best bet is to report each instance via the feedback form. You can see the feedback form by clicking here.

                                                      Sincerely... Rick
                                                      • 24. Re: Captivate won't recognize microphone
                                                        workingpc Level 1
                                                        thanks RIck - I'll do that
                                                        • 25. Re: Captivate won't recognize microphone
                                                          workingpc Level 1
                                                          One more thing I have to share with you. I'm not keen on abandoning my (very cool) preamp solution. So I decided to look into off-the-shelf recording software to see (in the short term anyway) if I could live with recording separately from Captivate (not really a solution though - is it!!??)

                                                          Anyway, I got online and came across "Audacity" - a free easy-to-use audio editor and recorder. It is distributed under the GNU General Public LIcense. Being of an engineering mentality - I can't figure out why the Adobe engineers don't look at this easily available software (with free source code available) to see how they "should" do it and make it so. (it drives me nuts to see such a basic feature missing from Captivate - I just want them to fix it!).

                                                          OK - I'm preaching to the choir. "they" should be able to figure this out (and presumably they are getting paid to do so) - I'll send another feedback email on the hope that maybe they'll fix it.
                                                          • 26. Re: Captivate won't recognize microphone
                                                            max.cady Level 1
                                                            I tried another solution and it seems to work satisfactory. Someone else suggested it in another thread ... it just costs a few dollars (or euros) more. I finally bought an external sound card that can be plugged in via usb. This way captivate detects my microphone without any problems now.

                                                            Anyway ... I think that at least version 2 should have addressed this issue. I think developers should read the support forums from time to time to learn about problems and how to improve their product. How are they supposed to improve a program if they don't read the feedback?
                                                            • 27. Re: Captivate won't recognize microphone
                                                              Captiv8r Adobe Community Professional & MVP
                                                              Hi max.cady

                                                              I both agree with you and disagree.

                                                              I do agree that developers do need to hear feedback regarding the product. That's only logical.

                                                              However, I totally disagree that they should waste their valuable time here trawling through forum posts. There are already mechanisms in place to feed the needed information back to development. This mechanism is known as the Wish Form. It is used in two different ways.

                                                              1. To submit product enhancement requests (Feature Requests)
                                                              2. To report bugs, such as what is being discussed here.

                                                              For anyone unsure about how to get at this form, the link is below:

                                                              http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=5

                                                              Cheers... Rick
                                                              • 28. Re: Captivate won't recognize microphone
                                                                max.cady Level 1
                                                                quote:

                                                                Originally posted by: Captiv8r
                                                                However, I totally disagree that they should waste their valuable time here trawling through forum posts. There are already mechanisms in place to feed the needed information back to development. This mechanism is known as the Wish Form. It is used in two different ways.

                                                                1. To submit product enhancement requests (Feature Requests)
                                                                2. To report bugs, such as what is being discussed here.

                                                                For anyone unsure about how to get at this form, the link is below:

                                                                http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=5

                                                                Cheers... Rick


                                                                Hi Rick, adobe is such a big company that it must not necessarily be the developer who is reading the forum to see if there are complaints ..

                                                                I have never heard of the wish form and I always thought that there is some communication between forum and company ...

                                                                Anyway ... thanks for the info about the wish form ... so I will know this the next time ... definitely not easy to find without some insider knowledge ..