1 Reply Latest reply on Jan 22, 2009 1:11 AM by m gupta

    Cannot Connect After Moving to GoDaddy

    HannahPA
      Any help on this matter would be GREATLY APPRECIATED!

      We had been hosting our website with a local company and on October 30 we switched our hosting plan to GoDaddy. Since then we are unable to connect to Contribute using our new FTP information. We receive an error message that Contribute needs to locate our website on the FTP server. GoDaddy instructed us just to place a forward slash "/" in the space, but then we get an error message that Contribute cannot verify our connection information.

      We recently purchased a new domain on GoDaddy and created a connection with no problem, and it never asked us to locate our website on the FTP server. I'm wondering if something with the hosting switch is causing this problem, and moreso is there ANYONE that can help us???
        • 1. Re: Cannot Connect After Moving to GoDaddy
          m gupta Level 1
          Hi,
          For the first case, please try making the home directory of the ftp user as webroot.
          For Example in case the site is at /inetpub/wwwroot/site1, try making the home directory of the ftp user as /inetpub/wwwroot. OR
          In case the site is at /var/www/html/site1, try making the home directory of the ftp user as /var/www/html

          Thanks,
          manoj