Any help on this matter would be GREATLY APPRECIATED!
We had been hosting our website with a local company and on
October 30 we switched our hosting plan to GoDaddy. Since then we
are unable to connect to Contribute using our new FTP information.
We receive an error message that Contribute needs to locate our
website on the FTP server. GoDaddy instructed us just to place a
forward slash "/" in the space, but then we get an error message
that Contribute cannot verify our connection information.
We recently purchased a new domain on GoDaddy and created a
connection with no problem, and it never asked us to locate our
website on the FTP server. I'm wondering if something with the
hosting switch is causing this problem, and moreso is there ANYONE
that can help us???
For the first case, please try making the home directory of
the ftp user as webroot.
For Example in case the site is at /inetpub/wwwroot/site1,
try making the home directory of the ftp user as /inetpub/wwwroot.
In case the site is at /var/www/html/site1, try making the
home directory of the ftp user as /var/www/html