Welcome to the forum
First of all let's be quite clear that whatever output you
generate, you do not need RoboHelp loaded on the end users PC.
You don't say whether you are planning to use RH HTML or RH
for Word. The latter has the advantage that you are working with a
tool that you understand but in my book there it ends. You want to
generate HTML topics for an intranet and that is best done using RH
HTML. It's much easier to make the output take on the appearance
you want.
Your software would open the help you create either at a
default topic or a specific topic. That is controlled by how your
developers call the help. No need to go into detail on that just
yet. There are a couple of topics on my site about that.
The next step depends on how you design things. Are you going
to create a page that describes a particular document that links to
the document or are you going to convert the document to a topic in
its own right?
- If you are planning to link to the Word document, then you
need to consider how a Word document would open from an intranet
link. See Snippets on my site. Perhaps another option would be to
create PDFs of the documents.
- If you are planning to import the documents and recreate
them as HTML topics, I suggest you have some aspirin handy.
Importing is a notorious problem area as you can see from topics on
my site. That said, those topics explain how to avoid the worst
problems. The fly in the ointment is that you are using Information
Mapping and those indents and tables will give you real fun!
You can create printed documentation but most of your site
will be stuff that you already have in Word format so you need to
include that in your design thinking.
As to books there really isn't that much around. There are
some links on the Useful Links page of my site but I don't think
they will help you much on this one. You could read this forum from
cover to cover!
Hope that helps a bit. Come back if you have some follow up
questions.
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