2 Replies Latest reply: Jul 26, 2006 6:13 AM by rsford31 RSS

    RoboHelp Flash Issue

    rsford31 Community Member
      Hi,

      I was wondering if someone out there could help me. I have a site that uses RoboHelp flash to display manuals. The user has to log in using forms authentication to access these manuals. In production the top bar and the side bar of RoboHelp do not display but the image that is to appear on the main section of the page does.

      In the dev/qa environment, the RoboHelp flash works fine and it's the same code. Both servers (prod and dev/qa) are running Windows 2000. Why does one environment work and not the other?

      I did some debugging and found that in the wf_master.htm file, the Sub masterSWF_FSCommand function is not being called. I don't know what calls it but it definately is not being called in production but is being called in the dev/qa environment? Am I missing something? Thoughts? Let me know. Thanks!