6 Replies Latest reply on Aug 3, 2006 10:15 AM by Peter Grainge

    System Administrator "moved" My RH Files

    Transmute70
      Hello All,

      The system administrator at my office "moved" each employee's user profiles due to a power outage last night (I have no idea what exactly that means, other than all of my applications are behaving like this is the first day I have ever used them, asking for lisence keys and the like). When I got to work this morning, Robohelp could not call any saved projects, everything had to be opened manually, but so far, so good, everything seems to be functioning and in-tact for the most part.

      I can generate my projects, but I cannot view them. I am sure there is a setting somewhere (RoboHelp x5) that was erased or turned off when the move happened. When the generation process is complete, I can select View Result. However, the following appears in the Output Tab (not sure this is of any importance either way):

      Starting compilation...
      WebHelp preprocessor 13.10.801

      Compiling H:\My Documents\Product Documentation\v2_Version_1.1\!SSL!\For_Standard_User\V2.htm ...

      Preparing to create WebHelp...
      Clearing output folder...
      Preparing files for WebHelp...
      Copying files...
      Updating files...
      Finished preparing in 6 sec(s)

      Initializing compiler...
      Generating WebHelp 5.50 (13.10.801)...

      Template Active Script Error: (null) [Line: 13] (null)
      Template Error: can not resolve macro: RegisterResolvers

      Fatal Error: Cannot run macro: RegisterResolvers in compilation script.
      Template Error: can not resolve macro: WH_HOME_HTM
      Template Error: can not resolve macro: SF_HOMEPAGE_HTM
      Template Error: can not resolve macro: WH_CSH_HTM
      Template Error: can not resolve macro: WH_CSH2_HTM
      Finished compiling WebHelp in 6 sec(s)

      Compilation complete.

      Does anyone know if there is an option I have to turn back on, or if this is a symptom of RH possibly being moved onto a shared network drive?

      Thanks for any suggestions,
      Diane
        • 1. Re: System Administrator "moved" My RH Files
          Peter Grainge Adobe Community Professional
          I don't know if your System Administrator can do anything to revert back to the original profile and location. Assuming that cannot be done, then you have lost all your application settings. In the case of RH you will have to uninstall and reinstall it making sure that you have admin rights at that time.

          • 2. Re: System Administrator "moved" My RH Files
            AuthorAnne
            Hi Diane,

            To add to Peter's advice about reinstalling with your login and admin rights, make sure you install to your computer's hard drive. The "H:\MyDocuments..." in the compilation message looks like you are running off a network drive at the moment. It's fine to back up to a network drive, but to avoid problems your project needs to be on your hard drive.

            Anne
            • 3. Re: System Administrator "moved" My RH Files
              Transmute70 Level 1
              Hi Peter and Anne, and thanks for your advice.

              I had a feeling that the symptoms I experienced were a result of my profile being moved to a network drive.

              Do you have any words of advice you can give to assist me in persuading my system admin that this is not an ignorable idiosyncrasy of RoboHelp? He does not believe that the program cannot work on a network drive.

              Thanks,
              Diane
              • 4. Re: System Administrator "moved" My RH Files
                Peter Grainge Adobe Community Professional
                There is some confusion all round on this thread with talk of profiles, projects and now the application itself being located on a network.

                Anne is quite correct to point out that projects should not be on a network. RH is based on an Access database and they are notorious for problems on a network. Adobe themselves advise you not to do that but of course if your System Administrator knows better...

                Roaming profiles are stored on a server but you will still only be able to use RH on the PC on which it was installed. Other profiles are stored on the hard disk of the user's PC.

                As to installing RH on a server, that is in breach of the licence so perhaps that will persuade your System Administrator to install the application on your PC.

                What you MUST have is RH installed on your PC using your logon for the installation and it must have admin rights at the time. See the topic on my site about installation.

                If you need to come back, please clarify what is on the network, your profile, your project or the application.

                • 5. Re: System Administrator "moved" My RH Files
                  Transmute70 Level 1
                  Hi Peter, and thanks again for your response.

                  I had RH installed per "What you MUST have is RH installed on your PC using your logon for the installation and it must have admin rights at the time," and I get the following error each and every time I open the program: