This content has been marked as final. Show 6 replies
I don't know if your System Administrator can do anything to revert back to the original profile and location. Assuming that cannot be done, then you have lost all your application settings. In the case of RH you will have to uninstall and reinstall it making sure that you have admin rights at that time.
To add to Peter's advice about reinstalling with your login and admin rights, make sure you install to your computer's hard drive. The "H:\MyDocuments..." in the compilation message looks like you are running off a network drive at the moment. It's fine to back up to a network drive, but to avoid problems your project needs to be on your hard drive.
Hi Peter and Anne, and thanks for your advice.
I had a feeling that the symptoms I experienced were a result of my profile being moved to a network drive.
Do you have any words of advice you can give to assist me in persuading my system admin that this is not an ignorable idiosyncrasy of RoboHelp? He does not believe that the program cannot work on a network drive.
There is some confusion all round on this thread with talk of profiles, projects and now the application itself being located on a network.
Anne is quite correct to point out that projects should not be on a network. RH is based on an Access database and they are notorious for problems on a network. Adobe themselves advise you not to do that but of course if your System Administrator knows better...
Roaming profiles are stored on a server but you will still only be able to use RH on the PC on which it was installed. Other profiles are stored on the hard disk of the user's PC.
As to installing RH on a server, that is in breach of the licence so perhaps that will persuade your System Administrator to install the application on your PC.
What you MUST have is RH installed on your PC using your logon for the installation and it must have admin rights at the time. See the topic on my site about installation.
If you need to come back, please clarify what is on the network, your profile, your project or the application.
Hi Peter, and thanks again for your response.
I had RH installed per "What you MUST have is RH installed on your PC using your logon for the installation and it must have admin rights at the time," and I get the following error each and every time I open the program:
...and the error is?