0 Replies Latest reply on Sep 8, 2006 8:23 AM by TeKnIcIaN99

    "Access Denied" Error After Server Change

    TeKnIcIaN99
      I have a number of hosting clients that use Contribute. Since I upgraded my hosting server, they are unable to connect - or more accurately, they can connect, but if they try to edit a page they get a "Access Denied. The file may not exist, or there may be a permission problem." error. This did not occur during my last server upgrade - all Contribute connections worked just fine.

      All settings such as username, password and server addresses remain the same including the FTP server settings. I can create a new connection from scratch, but anyone with a key generated by their web developer is out of luck. I can send out these new keys I've created and they seem to work just fine.

      What could possibly cause this error, and is there any other way to correct the issue beyond regenerating keys and sending them to everybody?