I have a number of hosting clients that use Contribute. Since
I upgraded my hosting server, they are unable to connect - or more
accurately, they can connect, but if they try to edit a page they
get a "Access Denied. The file may not exist, or there may be a
permission problem." error. This did not occur during my last
server upgrade - all Contribute connections worked just fine.
All settings such as username, password and server addresses
remain the same including the FTP server settings. I can create a
new connection from scratch, but anyone with a key generated by
their web developer is out of luck. I can send out these new keys
I've created and they seem to work just fine.
What could possibly cause this error, and is there any other
way to correct the issue beyond regenerating keys and sending them