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Open services-config.xml and find <logging>. Make sure you have the following <target ... level="Debug">. This will make sure you have all the debugging information. Check in \WEB-INF\flex\logs for the log. It should give you more information.
matamel, thanks for the reply.
The point is that there the app does not crash, so there is not much information in the log.
First, after the execution of
public var model : ShopModelLocator = ShopModelLocator.getInstance();
there is a log message: "didn't find all selected items"
and later after execution of
CairngormEventDispatcher.getInstance().dispatchEvent( new CairngormEvent( GetProductsEvent.EVENT_GET_PRODUCTS ) );
there is a message issued by
Alert.show( "Products could not be retrieved!" );
So there is not much to analyze so far.
At the end of the day, whatever function is trying to retrieve the products is using a destination defined in remoting-config.xml, data-management-config.xml or messaging-config.xml. I'd try to find out what that destination is and see if it needs to be configured further.