I have a document that has the words "retirement payment
options" in it. When I type the question "What are my retirement
options?," I get the message "Sorry, we were unable to find a good
answer for your question." I have tried using both the directional
synonym and synonym groups to relate "retirement options,"
"retirement payment options," "options," and "payment options"
together, with no success. Even when I type the exact title of the
document in the search box and run the search, I come back with no
What I would like to know is how the natural language search
determines what topics to display.