With Normal.dot open as a .dot file (not as Document 1), you
see the PDF toolbar, right?
Click one of the down-triangle icons to show a dropdown that
says
Show Buttons on One Row
______________________
Add or Remove Buttons
Drag down to the lower one to see more options, and select
"Customize."
(Microsoft sure hid this cleverly, didn't they?)
Click the toolbar tab. Check or uncheck toolbars of your
choice, but particularly make sure 1-Step RoboPDF is not selected.
Note that you can also suppress the PDFMaker toolbar here.
Close the dialog, and the toolbars should be as you want
them. You can rearrange them. But to suppress or enable a toolbar
upon opening a new Normal.dot or an existing *.doc, use the
checkboxes.
Check the clipboard and clear it if necessary.
Save As ... Normal.dot.
Now any document that was built or attached to Normal.dot
should open with the new toolbar configuration and a clear
clipboard, or with all "collected" hunks of material from the
current session, up to 24 items.
When you Exit Word and relaunch it (no reboot) at least one
of the previously collected pieces should be there. (Why not all? I
dunno.)
After a reboot, the clipboard should be empty.
Best regards,
Harvey