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You're probably missing an xtra. In authoring mode, open your movie, go
to the modify menu, select movie, from there select Xtras.... This will
open a window where you can add or remove xtras for your movie.
The first step is to clear the list. Select the first xtra and then hit
the Remove button until the list is empty. Close the window. Open the
Window again. Now you should have a list of all of the needed xtras,
except for third party scripting xtras. In any case be sure to include
all of the needed xtras either with your movie when you create the
projector, or in an external folder and include that with your projector.
Adobe Community Expert
If your print button is calling a function within the Flash file to
print, you perhaps need to have a corner of the Flash sprite (even 1
pixel of it) visible on the stage.
Thanks for the quick reply, Rob.
No missing xtras, It turns out that the flash swf needs to be on the stage in order to print, or at least, putting it onto the stage solves the problem - I made it small enough to hide behind the print button and it still prints very nicely full page as it should.