A few days ago I downloaded the trial version of RoboHelp
(X5). The following describes my experiences:
- immediately I noticed that I can't install without
administrator privileges, which is a problem in the corporate
- I got support from Helpdesk, who installed the software
- At first run it appears that I need administrator
privileges, as RoboHelp tries to register all kinds of stuff (.ocx
and .dll files).
- I get a glance on the functionality, however, except Word
integration (I should put robohook.wll in Word's startup directory,
but this, again, is not that simple in this environment)
- The only way to exit is using Task Manager, due to missing
ability to start Word (cf. above)
- The next step is to call Helpdesk again to install and make
the first run to try to get the required pieces registered
- Helpdesk installs RoboHelp and runs the programs the first
- I'll start RoboHelp and much to my surprise, it appears I'd
need administrator privileges, the same registrations seem to
happen (and the exit again with Task Manager)
Hmmm, this is trial version, but should it be this hard?
(Maybe I am spoilt due to using Mac most of the time, but software
installation and execution is a lot more simple there.) I expect we
are going to use RoboHelp, but is this all ahead again? Should one
get local administrator privileges just to run this software?
Hi jyrkiwahlstedt and welcome to the RH forums. It is a
pre-requisite to have full admin rights to enable RH to install
correctly. If you don't you are bound to run into problems like the
ones you've mentioned. I believe this is common practice on PCs -
can't speak for Macs.
As Colum indicates, you must have admin rights when you
install RoboHelp. Otherwise it will not install correctly. I know
the full version instructions cover this and I would be surprised
if the trial does not, albeit somewhat obscurely.
If you have trouble getting your IT people to grant admin
rights, point them to
topic. That explains it more fully and most IT departments are
then happy as those rights should only be required during
You should not need to put robohook.wll or any other file
anywhere. Provided you have the necessary rights, that will all