3 Replies Latest reply on Jan 29, 2009 9:56 AM by rschwarz100

    RoboHelp 7 freezes up often

    rschwarz100 Level 1
      RH 7 tends to freeze up on me about 2x a week. I checked the minimum configuration for RH 7, and it seems to be fine. I am using a Dell Latitude D610 Intel Pentium processor, 1.73 GHz, 1.99 GB of RAM, 7.98 GB of free disk space. Actually the 7.98 GB of free disk space is recent. I have operated with 2.5 GB with the same results. The freeze up occurs most often when there is a Windows update waiting.

      Is there a solution short of getting a new computer or reformatting the current hard drive and re-installing my software?
        • 1. Re: RoboHelp 7 freezes up often
          Peter Grainge Adobe Community Professional
          You should not be considering a new PC for this reason. Neither should you be considering a reformat. Uninstalling and reinstalling should only be considered if you can establish the problem is not project related.

          Have you tried deleting the CPD file and then reopening the project?

          Is your project on the local drive and not on a network drive?

          When you say there is a Windows update waiting, do you mean Windows is prompting you to reboot? If yes, have you tried letting it do just that?

          • 2. Re: RoboHelp 7 freezes up often
            rschwarz100 Level 1
            Thanks for taking your time for my problems.

            My project is now on a local drive, but I do backup every update to a network folder by copying the files.

            The update is literally waiting. I do not elect to install while working in RoboHelp or any other application.

            Somehow, after installing the Windows update and restarting, the system becomes more stable and I don't have that problem for a few days.
            • 3. Re: RoboHelp 7 freezes up often
              rschwarz100 Level 1
              I just now deleted the CPD file, re-opened the project, and, just for the nonce, I generated a new webhelp and closed it.

              Right now I am working on smaller related projects. I'll see what happens when I return to my largest project.