4 Replies Latest reply on Sep 14, 2006 1:27 PM by HKabaker

    WebHelp and Windows XP SP2

    HKabaker Level 2
      Colleagues,

      Today my desktop support tech told me she will be installing Windows XP on my PC next week because the company has so decreed for everyone.

      After maybe a year of going, “Tsk, tsk,” on reading about XP problems in the forum, now I’m rounding up any documentation I can find – not to stop XP, because that’s futile, but to make sure system constraints won’t thwart me and my WebHelp readers.

      Here’s an outline of what I’ve gathered from forum members’ sites and posts. If I’ve neglected something, please reply here.

      Thanks.

      Harvey

      The Internet Explorer Information Bar in XP SP2

      A Miscrosoft technical note, it suggests ways to eliminate some problems in these areas:
        • 1. Re: WebHelp and Windows XP SP2
          Captiv8r Adobe Community Professional & MVP
          Hi Harvey

          Where is your WebHelp stored? How do your users access it?

          My reason for asking is because oftentimes, the FUD (Fear, Uncertainty and Doubt) is totally unfounded. Does XP introduce all this stuff? Sure! But it ONLY happens IF your users each have their personal copy of WebHelp installed on their PCs and are accessing it that way. I'm guessing this is seldom the case. WebHelp, by its very nature is best served (pun totally intended) from a server. This is normally the way users view it. When your users view WebHelp in this manner, they shouldn't ever encounter that pesky yellow information bar.

          So those are my comments... Rick
          • 2. Re: WebHelp and Windows XP SP2
            HKabaker Level 2
            Rick,

            Oh, I see. Never mind....

            Thanks for clarifying. I didn't realize that this stuff will happen only when I'm looking at WebHelp on my own PC. If I publish immediately to my own space a network drive, I can see it there with no obstacles, right?

            Thanks.

            Harvey



            • 3. Re: WebHelp and Windows XP SP2
              Peter Grainge Adobe Community Professional (Moderator)
              Harvey

              You can run the generated output from your hard disk if you are happy to go to Tools | IE Options | Advanced tab and tick the Allow Active Content option.

              • 4. Re: WebHelp and Windows XP SP2
                HKabaker Level 2
                Peter,

                Thanks.

                I'll be happy to do it; we'll see whether the management will be happy to allow it.

                Harvey