1 2 Previous Next 42 Replies Latest reply on Dec 12, 2006 5:44 PM by tswaters1

    RoboHelp Future and Support

    Shane_T_-_Adobe_TS
      Hi everyone,

      There have been some questions/conversations on the forums about the future of Adobe RoboHelp and its Technical Support. More information will be coming, but I wanted to pass this information along.

      Adobe will continue to support and develop RoboHelp as the leading authoring and publishing solution for creating online help and knowledge base systems. The next release for RoboHelp is scheduled for the first half of 2007.

      RoboHelp is the perfect compliment to Adobe’s portfolio of solutions for technical communications and eLearning. The combination of RoboHelp, FrameMaker, Captivate, Acrobat 3D, Authorware and Breeze provide a complete solution for this market.

      Technical Support for Adobe RoboHelp is stronger than ever. Adobe has increased the number of support technicians not just in North America but in Europe and in Asia Pacific for all levels of support. If you are finding that your issue is not being resolved I would appreciate the case number of your call into Technical Support.

      Support plans for RoboHelp can be found at the following link.

      http://www.adobe.com/support/programs/robohelp/index.html?tab:plans=1

      Thank you for your ongoing support of Adobe RoboHelp.

      Shane Tracy
      WW Product Support Manager – RoboHelp
      Adobe Technical Support
        • 1. RoboHelp Future and Support
          Kathy T Casey Level 1
          Hi Shane

          Great to here something straight out of the horses mouth so to speak!

          I love RoboHELP and want to continue using it, so it's a relief, after so much mud slinging from other areas, to have even an informal word from Adobe to say that it will be enhanced in the future.

          Well done and I look forward to the next instalment.

          Regards

          • 2. Re: RoboHelp Future and Support
            Shane_T_-_Adobe_TS Level 1
            Thanks Kathy,

            I am glad that I could finally comment.

            I remember when PageMaker was supposedly "dead", but that was how many releases ago? I guess I think of it this way, the only constant in the Universe is change, and well, that could include product plans.

            Shane
            • 3. Re: RoboHelp Future and Support
              Swiggles
              Hi Shane,

              I too am very happy that Adobe didn't kill RoboHelp. I'm currently using X5 for 16 different projects. My wish list of features for the next release of RoboHelp include:

              1. The ability to automatically create an Eclipse plugin. Maunally editing the toc.xml file for a large problem is a BIG pain.
              2. The ability to automatically import my RoboHelp project into FrameMaker, click the print button, and have a book quality manual appear.

              S.

              PS: A girl can dream, can't she?
              • 4. Re: RoboHelp Future and Support
                Shane_T_-_Adobe_TS Level 1
                Hi Swiggles,

                If you are gonna dream, dream big and dream often! I have forwarded your requests to the product team.

                /S
                • 5. Re: RoboHelp Future and Support
                  jdaigle
                  Welcome to the RoboHelp Forum, Shane!
                  Glad to hear support issues are being clarified. As one who teaches RoboHelp, Captivate and Breeze, the information will go a long way to filling in the rumor and information gaps.
                  Thanx,
                  john
                  • 6. Re: RoboHelp Future and Support
                    LinSoft
                    Thanks Shane!

                    Great to hear something from Adobe about RoboHelp. Teaching and selling RoboHelp to my customers will be a lot simpler from now on. Hopefully this will also take care of Adobe officials (at least in Sweden) not knowing what RoboHelp is...

                    /Pelle
                    • 7. Re: RoboHelp Future and Support
                      stealthrt
                      Shane:

                      If you're taking input, I would like to "second" the requests from Swiggles, and add one more:

                      3. Please make the next version support full Internationalization, with double-byte support, so we can translate our projects into any language, not just the "Western" languages.

                      Thanks.
                      • 8. Re: RoboHelp Future and Support
                        fhilton
                        Hi Shane,

                        Do you have any idea whether the next release of RoboHelp will support double-byte character sets? My company is currently trying to localize our product for several asian languages and so this is critical for us. I know that a version of RoboHelp (X3 I believe) used to exist for asian languages, but no longer does. If no asian language support is planned for the next version of RoboHelp, we will probably switch to a different help authoring tool. Anyway word you could give us on this would be much appreciated.

                        Hughes
                        • 9. Re: RoboHelp Future and Support
                          des5280
                          Hi Shane,

                          I'm glad to hear that RoboHelp users will get more support. I am currently looking into purchasing RoboHelp and have not been able to get answers to my questions going through your sales or support. I've had an open case for about a week or two. My case number is 4377465. I've spoken to a couple of salespeople who told me I couldn't get my questions answered because I didn't have a support plan (I was trying to get the trial version to work so I could make the pitch to my management) and then they said they would try, but I never got any results.

                          I also tried your online help. It was no help at all. I followed the steps for several issues only to have them not work. I probably will purchase RoboHelp but only because of the forums that are available. That is where I've been able to find the answers to my questions.

                          I'm converting from FrameMaker, so it is disappointing that RoboHelp for FrameMaker is no longer available.

                          Thank you for the update.
                          • 10. Re: RoboHelp Future and Support
                            Shane_T_-_Adobe_TS Level 1
                            Hi,

                            That number does not pull up any case for me. Can you verify the number. Please email me offline at shtracy@adobe.com with your name and phone number so I can see if I can find it. Typically, there is no support for a trial installation, but there might be other document around your specific issues.

                            Thanks

                            Shane
                            • 11. Re: RoboHelp Future and Support
                              lazydogs
                              Shane,

                              I just joined the forum and am glad to see this topic posted. I work in an area that is no longer offered a support plan. Direct contact with "Adobe support" has proven time-consuming and unsatisfactory. Will Adobe offer increased support along with the new release?

                              Thanks
                              • 12. Re: RoboHelp Future and Support
                                Shane_T_-_Adobe_TS Level 1
                                You should be able to get support via the regular support options. If you are not, please let me know where you are and what Customer Service has told you.

                                Thanks

                                Shane
                                • 13. Re: RoboHelp Future and Support
                                  lazydogs Level 1
                                  It took about three weeks to find out that Alaska was no longer eligible to participate in a support plan (ours had lapsed) and it was necessary to contact Adobe Customer Service directly. After researching online Help, I tried to do so by phone but was unsuccessful. Then in early June, I sent an email (support ticket #8568458). I received a reply that didn't really answer my question. Either my question was worded poorly or I didn't understand the answer, entirely possible on both counts!
                                  • 14. RoboHelp Future and Support
                                    Shane_T_-_Adobe_TS Level 1
                                    Hi Susan,

                                    I am having a tech look at your case to see if the information was correct or what was going on. You probably had a maintenance contract for RoboHelp which at this time is not renewable. You should be able to purchase a single incident or one of the Bronze/Silver programs.

                                    http://www.adobe.com/support/programs/robohelp/index.html?tab:plans=1

                                    Thanks

                                    Shane
                                    • 15. Re: RoboHelp Future and Support
                                      Level 1
                                      Hello Susan,

                                      I have reviewed your case and followed up via email. If you need further clarification, please fee free to reply to the email.

                                      Thank you,

                                      Bobby W
                                      Support Research Specialist
                                      Technical Support
                                      Adobe Systems Incorporated
                                      • 16. RoboHelp Future and Support
                                        tswaters1 Level 1
                                        Wohoo !

                                        This post has totally made my day. I've been working with RoboHelp a little over a year and was disgusted to hear that Macromedia decided to sunset it. I just want to say " Thank You " to Adobe for keeping the best-damn help authoring tool around for more updates.... you guys may suck sometimes when it comes to support, but you're in my good books now.

                                        As for requests for product updates, I'm going to say: Fix the bugs.
                                        How ironic that I've had to write a guide in robohelp covering how to use robohelp and all the bugs and quirks i've noticed.

                                        Short list:
                                        1 - PNG Files causing crashes. If saved once and only once in Paint, will cause an application error. Saving twice fixes it

                                        2 - Tracked Changes in word -- I just posted this one earlier today, but robohelp doesn't deal with word tracked changes very well

                                        Then there's the "won't make robohelp crash, but is hard to work with list",

                                        1 - General word imports -- being forced to change all the bullets and numbers to correct "bullets" and "numbers" is a bit frustrating

                                        2 - Better Merged Project support - The ability to link to and and from merged projects would be STELLAR... currently you need to use ../../../../ etc.etc.etc it's rediculous, and you never know if you got it wrong until there's a 404.

                                        3 - More customization for Printed Documentation, such as headers & footers and maybe the ability to make a fancy title page... I'm weary of creating printed documentation because i need to spend an hour formatting to our standards.

                                        4 - Better Table support. Copying rows, columns & cells, currently unsupported. You can copy a full table, but not rows/columns or cells.... Also I'd like to see more word-esque table support, i.e. "Insert column to the right/left", "Insert rows above/below"

                                        5 - Import XLS files.... I've had many headaches trying to do this.

                                        Hmm... that was just off the top of my head..

                                        I wish Adobe all the best for the 2007 version of RoboHelp -- I hope it blows the competition out of the water
                                        ( and isn't too expensive to upgrade )

                                        -Tyler Waters
                                        • 17. Re: RoboHelp Future and Support
                                          Peter Grainge Adobe Community Professional (Moderator)
                                          Hi Tyler

                                          Perhaps I can help with some of the points you raise:

                                          1 - General word imports - See the topic about importing on my site. This problem can be avoided.

                                          2 - Better Merged Project support - The ability to link to and and from merged projects would be STELLAR... currently you need to use ../../../../ etc.etc.etc it's rediculous, and you never know if you got it wrong until there's a 404. - See the topic about merged webhelp on my site. I have no problem creating cross project links.

                                          3 - More customization for Printed Documentation, such as headers & footers and maybe the ability to make a fancy title page... I'm weary of creating printed documentation because i need to spend an hour formatting to our standards. - There is nothing you can do about headers and footers but you can have your own title page. Insert it in the wizard.

                                          4 - Better Table support. Copying rows, columns & cells, currently unsupported. You can copy a full table, but not rows/columns or cells.... Also I'd like to see more word-esque table support, i.e. "Insert column to the right/left", "Insert rows above/below" - Yes copying would be nice but the insert columns and rows icons seem to work well enough.

                                          5 - Import XLS files.... I've had many headaches trying to do this. - Neurofen?


                                          • 18. Re: RoboHelp Future and Support
                                            tswaters1 Level 1
                                            Thanks Peter. I think my second suggestion list was "won't make robohelp crash, but is hard to work with list".... sure you can get them working eventually, but you have to wrestle with the RoboHelp project to get it to work right.

                                            MergedProjects I was thinking integrate them all together so you can see the master and all other mergedprojects from the "Select Destination (file or URL)"..... that would take all the guess work out of it. The method on your webpage is great, but only if the user knows about it (sadly, there is no link to www.grainge.com in the robohelp help file... there SHOULD be!) some user unpacks RoboHelp and has no idea how to properly set up the folder structure to make merged projects not such a nightmare.... I think RoboHelp should take care of the hard part.
                                            Working With tables monologue: "I need to insert a row to the bottom of a full (content filled) table so I'll just point the curser down to the bottom row and says "insert row" -- oh what's this? it adds it above the bottom row? well no problem I can cut the bottom row up one... oh what? I can't copy rows? so you mean I have to copy each cell seperatly to clear the bottom row? yeesh. Maybe I'll have more luck inserting a column to the very right.... not so ! It inserts to the left always so I need to copy each cell individually to get the right-most cell free..... boy i sure wish i could insert column to the left/right or insert row above/below.... or maybe could copy cells/rows/columns"
                                            Word Imports. I shouldn't require any extra software of effort to correctly import a word document into RoboHelp. The way it looks on the RoboHelp webpage ( http://www.adobe.com/products/robohelp/ ) there is a simple arrow from the "import" column to the "create/edit" column.... there should be a squiggly line labelled "fix conversion errors"
                                            • 19. Re: RoboHelp Future and Support
                                              Captiv8r Adobe Community Professional & MVP
                                              Hi Tyler

                                              Regarding the need to add a table cell at the bottom...

                                              Sounds like you may be unaware that you can simply place your cursor in the last cell of the table and press Tab. Voila! A totally new row appears beneath the last row.

                                              Just a thought... Rick
                                              • 20. Re: RoboHelp Future and Support
                                                tswaters1 Level 1
                                                Hm! Indeed I am unaware that I could do that... thanks again Rick.
                                                Anyway, I certainly hope my point ("these things should be easier") isn't being lost.
                                                • 21. Re: RoboHelp Future and Support
                                                  jyrkiwahlstedt
                                                  Hi,
                                                  I am currently using trial version, the official one (Office) should arrive any moment now.

                                                  Some observations (may be false, I am happy to get corrected):

                                                  1. May be due to MS-Word, but importing Word documents is not reliable. Topics don't get created, images do not appear in the list of images, behaviour may be different on different imports (as I said, might be due to Word, 2003 in my case).
                                                  2. Handling multiple items at one time is impossible, be it topics, TOC, import dialogs. Should be added.
                                                  3. At least with RH for Word, when importing documents, images being in perfectly valid format for HTML (i.e. .png) do get converted to bitmaps (the quality goes way down). If one does not do the conversion, images do not appear at all in the image list.
                                                  3. The size of images, to add an item about images, ought to be imported with the size set in Word. Now, the original size is used, and unnecessary time goes to resizing.
                                                  4. There should be a way to "clean" the project. If I import the same document again, all images are duplicated for no reason.
                                                  5. If I close a document, it shouldn't be opened automatically. This happens once in a while, especially when importing documents. And if documents may be opened automatically, they could be closed automatically, too (with confirmation, naturally). Closing a document is required to delete it from the project. It is a nuisance to do it manually every time.
                                                  6. A refresh should be possible. Currently if one adds topics, a totally new TOC must be created and the added topics have to picked up manually.
                                                  • 22. Re: RoboHelp Future and Support
                                                    MergeThis Level 4
                                                    Ahhhh, where to begin?

                                                    I know...I'll send him/her to Peter Grainge's nifty Web site for all things Word. Yeah, that's the ticket...yeah!

                                                    Hint: Importing files, into any application, has never been pretty, or easy.


                                                    Good luck,
                                                    Leon
                                                    • 23. Re: RoboHelp Future and Support
                                                      HKabaker Level 2
                                                      If I were a newcomer to this forum, I might get the sense that some old-timers are taking a somewhat defensive attitude.

                                                      As an RH user of more than 5 years (I know, some colleagues go back several years more), I'd like to respond: "Stop whining! You should see the way it used to be!"

                                                      By the way, did anyone here ever use WordPerfect or MS Word in the early days?

                                                      But I digress. I know it's not easy to accept shortcomings, and there's no reason we shouldn't expect better.

                                                      We've had lots of discussion here, and it appears most of us agree that RH needs some serious work in several areas:

                                                      --Table editing and manipulation.
                                                      --Importing Word documents and stripping out the gobbledygook tags. (This was a big part of the antitrust complaint against MS: They were building in a lot of MS-specific stuff that didn't help and, in fact, interfered with rival applications.)
                                                      --Exporting to print formats.
                                                      --Accommodating alternative browsers that, for some strange reason, were following html standards in a way that is less forgiving of code variants than IE permits.
                                                      --Improved handling of merged projects. (Remember when we couldn't merge projects at all? Ooops, there I go again.)
                                                      --An overhaul of the RH "Truecode" structure that stuffs project topics with tags that help the WYSIWYG display but must be stripped on output.

                                                      As Tyler said, that's top-of-the-head thinking.

                                                      Fraternally,

                                                      Harvey

                                                      • 24. Re: RoboHelp Future and Support
                                                        Peter Grainge Adobe Community Professional (Moderator)
                                                        That's one ageist comment Harvey!!

                                                        Personally I wasn't so much defending RoboHelp as offering up some help to deal with the points raised until such time as they are addressed.

                                                        • 25. Re: RoboHelp Future and Support
                                                          B._Engle
                                                          RoboHelp needs to be re-architected from the ground up. The thing is crash-prone and slow as molasses. After waiting seven months for the update, I wonder if it won't be just the same OLD RoboHelp with a few minor bug fixes thrown in.

                                                          In all seriousness, why doesn't Adobe just buy FLARE and market it as an upgrade the following morning?
                                                          • 26. Re: RoboHelp Future and Support
                                                            Captiv8r Adobe Community Professional & MVP
                                                            Hi B. Engle

                                                            Why doesn't Adobe just buy Flare? Probably because the Madcap folks aren't interested. I guess my question would be that if you feel Flare is so superior, why are you posting here? Why not just move to Flare and have it done?

                                                            Personally, I find that as long as you abide by best practices and use RoboHelp on a decent PC, it's very stable and never slow. The fact you are reporting these behaviors makes me wonder if you aren't possibly attempting to edit projects while on a network share. If this is the case, moving the projects locally normally introduces gobs of stability.

                                                            Cheers... Rick
                                                            • 27. Re: RoboHelp Future and Support
                                                              mommacat2
                                                              Our office has been following the issue of RoboHelp's future for sometime now. We are avid supporters of RoboHelp and would like to continue to use it and were please to read recent posts in this forum about a new release is in the works.

                                                              Since we currently have a 3-year Maintenance/subscription plan for RoboHelp that is due to expire in Feb of 2007 we requested a quote to renew our maintenance plan. However, we were told by the vendor that their Adobe rep said that Adobe isn’t offering support/maintenance for Robohelp anymore. They said that means that the product is going to be discontinued and/or it’s going to be rolled into another product offering.

                                                              We feel like we're on a roller coaster: it's being phased out; no it's being supported and is working on a new release; no it's not being supported. Who should we believe? Please Help. Thank you.
                                                              • 28. Re: RoboHelp Future and Support
                                                                Peter Grainge Adobe Community Professional (Moderator)
                                                                Welcome to the forum Mommacat2.

                                                                Someone has got their facts very wrong. When did your vendor last speak to the rep as that information is way out of date.

                                                                RoboHelp is not being phased out and there is active beta testing under way right now.

                                                                • 29. Re: RoboHelp Future and Support
                                                                  Shane_T_-_Adobe_TS Level 1
                                                                  Hi mommacat2,

                                                                  Adobe will no longer offer maintenance on Robohelp, but support contracts are still available. On 9/25, Adobe dropped maintenance on all products going forward except for Platinum level I believe.

                                                                  Information about Robohelp support plans can be found at the following URL.

                                                                  http://www.adobe.com/support/programs/robohelp/index.html?tab:plans=1

                                                                  Adobe is also still tweaking the levels of support so there is a possibility that Gold level will be available for Robohelp in the future.

                                                                  Thanks!

                                                                  Shane
                                                                  • 30. Re: RoboHelp Future and Support
                                                                    mommacat2 Level 1
                                                                    Thanks Peter: I understood that the vendor spoke to the rep two days ago, but I will find out for sure. Really glad to hear that RoboHelp is not being phased out, which leads into my response to Shane.

                                                                    Thank you Shane: As far as the issue on the maintenance plan, and just so we are talking about the same thing, we are referring to the maintenance aka subscription plan (as referenced here: http://www.adobe.com/support/service/subscription/) as opposed to a support plan. Our team is experienced in RoboHelp development and have never taken advance of the support plans. We have however, been purchasing RoboHelp subscription plans since as far back as I can remember. It appears that Adobe/Macromedia is still offering subscription plans for Flash. If a new Robohelp version is in the works, all the more reason for wanting and having a subscription plan! Looks like ours will expire just prior to a new version release ; (

                                                                    We are a Government agency and it's really difficult if not impossible to purchase an upgrade within a current fiscal year when the $$ hasn't been set aside for that year, which is done a year in advance. And as we all know, there is no crystal ball when it comes to a new version or when it will be released. With subscription plans it's all done in advance and you know you're covered.

                                                                    So, RoboHelp will be around but with no subscription plan. Well that's part good news! Thanks for your responses!!
                                                                    • 31. Re: RoboHelp Future and Support
                                                                      CRO1 Level 1
                                                                      Hello All,

                                                                      Good news about RoboHelp. Two things I would like to see in the next version.

                                                                      1. A Format Painter, as in Word.
                                                                      2. Like Madcap, the ability to place topics beside each other, giving the users to easily copy and paste applicable text.

                                                                      Cheers,
                                                                      • 32. Re: RoboHelp Future and Support
                                                                        RoboWizard Level 4
                                                                        Hi CR01

                                                                        1. A Format Painter, as in Word.

                                                                        Give the following a try. Using any "in line" formatting you want, set up some text. Now click inside the area where you choose the style to apply. With that text selected, type a new name and press the Enter key. See if this is what you are referring to.

                                                                        2. Like Madcap, the ability to place topics beside each other, giving the users to easily copy and paste applicable text.

                                                                        Hmmm, Madcap. Yes, the same guys that gave RoboHelp the frowned upon KADOV tags! (Sorry John) Just couldn't resist a bit of teasing there. While you can't display topics side by side, here is a possible workaround you haven't thought of. From the Project Explorer pane, open a topic. Now open a topic from the TOC composer. Now open even a third different topic from the Index composer. You can now pretty easily switch between three different topics in entirely different folder locations. Click the Project tab, note where the highlight is and double-click. Back to the TOC tab, note the highlight and double-click. Back to the Index tab, note where the highlight is and double-click! While it's not remotely suggested that a side by side wouldn't be useful, maybe it's the next best thing until we see it.

                                                                        You also may not know that you can split the RoboHelp HTML WYSIWYG editor into two or more editing areas for long topics. Maybe you need to keep the topic header visible while working on segments lower down in the same topic. To do this, hover your mouse pointer just above where the vertical scroll bar appears. It should transform into a double arrow. One head points up and one head points down. Once this happens, click and drag down to split the editor screen! The trick is sometimes to get things put back. To do this, you often have to move the cursor left a bit so you aren't actually ON the area you were first on. Now you would be on the divider line between the areas. Once there, click and drag UP until the split is no longer there.

                                                                        Hope this helps... Rick
                                                                        • 33. Re: RoboHelp Future and Support
                                                                          CRO1 Level 1
                                                                          Hello Rick,

                                                                          Thank you for your reponses.

                                                                          With respect to the information in point #2 - I clearly understood and I am appreciate the tips.

                                                                          With respect to the information in point #1 - Sorry, I completely don't get it. Can you please explain it to me like I am a six- year old.

                                                                          From my point a view: Assuming I have two paragraphs one Normal 12pt the other a bulleted list. In Word, I can highlight paragragh one, click the Format Painter icon and apply the style to paragraph two. In Robohelp to change the style I need to select the appropriate option from the Apply Style drop-down list.

                                                                          This is not a big issue, but I am curious how your tip from point 1 would mimic the Format Painter feature. No rush, just something I would like to know.

                                                                          Cheers,
                                                                          • 34. Re: RoboHelp Future and Support
                                                                            RoboWizard Level 4
                                                                            Hi again CR01

                                                                            Hmmm, it's quite possible that I'm simply misunderstanding exactly how the "Format Painter" actually works in Word. Admittedly, I tend to avoid using Word if I can at all, so it's quite likely I'm misunderstanding how it works.

                                                                            Yes, using the method I outlined, you would indeed have to select a style from the drop-down list of styles. I simply find that the ability to create these "on the fly" styles is way cool and can be very helpful. Particularly since you can simply format the text as desired right there on the page, without opening dialog after dialog just to tweak things here and there.

                                                                            So if I missed the mark in my understanding, I truly apologize. Wasn't trying to steer you wrong.

                                                                            Now, for the other part. If you want the development staff to be aware of these suggestions (and they sound good) you need to consider using the WishForm. You can view the WishForm by clicking this magickal linik.

                                                                            Cheers... Rick
                                                                            • 35. Re: RoboHelp Future and Support
                                                                              DiMost
                                                                              Hi All:

                                                                              Regarding Tyler's comments that basically address most of my issues, (You GO Tyler!!), I have the following comments to add to the "I hope they add these" features list.

                                                                              1 - General word imports -- being forced to change all the bullets and numbers to correct "bullets" and "numbers" is a bit frustrating

                                                                              <<< Even with Peter's solution, it is still, IMHO, FAR from seamless to import a Word 2003 doc and have it convert to HTML properly, including bulleted and numbered styles.

                                                                              I've finally worked out a method using RoboHelp WinHelp to convert all my Word documents (some as much as 50 pages long), but it is still labor-intensive! (And I have tried converters, I've tried importing from Word straight, from a PDF, and so on, and that took even more time.) Right now, to convert from Word to HTML, I open the document in Word, apply a "conversion template," that I developed. Then, I open the Style chooser in Word and overwrite all the styles in the Word document with the "conversion template" styles. (This template makes bullet and number styles without a bullet or number, as well as some other changes to match my CSS styles in RoboHelp.) I convert all the headings and them compile the processed document in WinHelp. If that works and there are no corrupted tables (my docs are Infomapped), then I generate single-source output to HTML. *Then* I import the HTML doc into the WebHelp project.

                                                                              I would like the RoboHelp team to look at providing a "clean" method to convert Word docs to HTML or even XML that would keep some formatting (like bulleted styles, tables, and so on), but not port over all the embedded styles and classes in the Word doc that make applying a CSS a pain! A REAL Word-to-RoboHelp built-in filter would be absolutely WONDERFUL. I'd upgrade just for that feature, no kidding.

                                                                              2 - Better Merged Project support - The ability to link to and and from merged projects would be STELLAR... currently you need to use ../../../../ etc.etc.etc it's rediculous, and you never know if you got it wrong until there's a 404.

                                                                              <<<< I've used Peter's instructions for Merged WebHelp and it works great, but it's still a pain to copy and paste the URL (or type it) for thousands of files. Yuck. It took days and days to do that in my current project, which has about 10K topics total.

                                                                              I would really really like a more automatic method to do this, like how I can drag and drop a link in a "regular" non-merged help. Or some feature like being able to browse to the location, maybe for a group of files? I never want to spend a whole week cutting and pasting links again!


                                                                              4 - Better Table support. Copying rows, columns & cells, currently unsupported. You can copy a full table, but not rows/columns or cells.... Also I'd like to see more word-esque table support, i.e. "Insert column to the right/left", "Insert rows above/below"

                                                                              <<<No kidding. This would be great great great. How about supporting embedded tables a little better too, particularly when converting over from Word? Again, working with Infomapped documents that have embedded tables requires me to disassemble the embedded table, insert a new table, and then retype (or cut and paste) all the text. Ugh.

                                                                              Just my two cents. Peter's input has been invaluable (thanks Peter) to work around some of these issues--I couldn't have done it without his help at grainge.org. BUT, I would still like to see an update to RoboHelp address some of these issues. I think that merged WebHelp and converting from Microsoft Word will not go away anytime soon, so it would make my life ever so much easier if they would address these issues.

                                                                              Diana
                                                                              • 36. Re: RoboHelp Future and Support
                                                                                Peter Grainge Adobe Community Professional (Moderator)
                                                                                Hi Diana

                                                                                Information Mapping is a brilliant technique in Word but it is not best suited to HTML. Yes it can be done but it requires a little more effort and certainly it will make any converter grumpy.

                                                                                If you want to know what is coming in the next version of RoboHelp, you could sign up for the Beta testing. Then if that isn't what you want, you can provide feedback that gets to the developers. Adobe are being responsive on the suggestions being made.

                                                                                I don't understand your comment about cutting and pasting long link paths. If you have followed my method, that just is not necessary. You also mention "Or some feature like being able to browse to the location, maybe for a group of files?" Being able to browse to the location is exactly what I describe. Contact me offline if you want as it is outside the scope of this thread.

                                                                                You've asked for "... more word-esque table support, i.e. "Insert column to the right/left", "Insert rows above/below". Select a column or row and right click. There's an insert row / column option. If you go to View | Toolbars there's a table toolbar with icons to do that.

                                                                                • 37. Re: RoboHelp Future and Support
                                                                                  MergeThis Level 4
                                                                                  Diana:

                                                                                  Re: mergedProjects links.

                                                                                  The thing you need to keep in mind is that if the external (external to the current child, that is) topic you're linking to is not on your machine or is not in a folder under the "merge" projects folder, RoboHelp cannot assume that you want a relative path to that topic.

                                                                                  That is, to insert a link to child2 from child1 in a merged project under the C:\xyzmerge folder, the child2 project must on your machine and in the correct folder structure, such as:

                                                                                  C:\xyzmerge\child1
                                                                                  C:\xyzmerge\child2

                                                                                  Thus, RH knows that the link path will be "href=../child2/mytopic.htm." We are 7 writers working on 42 child projects based on Peter's pseudo-master project model, and the only time anybody comes up with broken links is when they attempt shortcuts (don't copy the target folder to their machine, copy content from another writer that was created outside the aforementioned project structure, etc.).

                                                                                  BTW, you could use a good utility such as FAR to find these bad links and automate the removal of extra "../" targets, and/or Xenu to find bad links only.

                                                                                  As to Format Painter: I've used it extensively in Word, and I've found that the usual process is not to click the icon and reformat one element. To the contrary, I've usually been double clicking the icon to reformat multiple elements with the selected style (oh, don't tell me you didn't know about that trick?). Yes, I've requested that very same feature from RH6. However, until then, doing multiple reformats can be accomplished with an intelligent use of the Edit > Replace option in True Code or the RH Multi-File Find and Replace (klunky, but effective).

                                                                                  Good luck,
                                                                                  Leon

                                                                                  • 38. Re: RoboHelp Future and Support
                                                                                    MergeThis Level 4
                                                                                    Ooops!

                                                                                    I meant:

                                                                                    C:\xyzmerge\projects\child1
                                                                                    C:\xyzmerge\projects\child2


                                                                                    Good luck,
                                                                                    Leon
                                                                                    • 39. Re: RoboHelp Future and Support
                                                                                      DiMost Level 1
                                                                                      Re: cutting and pasting long links .././../../.

                                                                                      Really sorry that somehow I missed the instructions for the linking for the merged Webhelp, but I did. There wasn't a "browse" function allowed where I linked up my processes.

                                                                                      I will go and look at the instructions again, because I sure don't want to do it that way again.
                                                                                      Cheers!

                                                                                      Diana
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