(This question should be in the WebHelp section. Please
delete. I will repost correctly. - Thanks)
I created a WebHelp system with a standard search function.
When published, the search worked on my local drive:
1. Enter a search criteria in the search field on the tool
bar.
2. Click the Search button
==> Results display in the navigation window.
3. Click a result term.
This functioned correctly when the system is published on my
local drive. On the network drive, these links are not dead. The
pointer changes to a hand, etc, but no topic displays when we click
the links.
When we click a search results link, the content window goes
blank. No content displays. We are in testing, and my testers tell
me they get a "Page Not Found" error. When I try this on the
network drive, the window goes blank. I notice that the target path
display at the bottom of the IE window is truncated:
file///[drive letter]:/[folder]
The drive letter reference is the mapping on my computer. The
path is several folders short of the actual destination. That seems
wrong, but I don't know what to do to correct it. The Destination
Protocol on the WebHelp Publish dialog is set to File System, and
the path references the mapping on my computer, as I selected the
path via a browse. Does this need to be the name of the network
drive? Should I select a
Anyhow, I have researched this issue and have drawn a blank.
Thank you,
Charles Arnold
Technical Writer
Business Solutions
MetLife Disability Income
Tampa, Florida
