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This looks like you are replying to a question someone has raised in another thread while trying to help you with a problem. You need to continue that thread rather than create a new one.
I suggest you add another post to this thread with a link to the original thread.
I am a newbie....I cannot locate the other thread and you are the Help God. I need help. Could you PLEASE help me locate the other thread? PLEASE!!
I do not know if you work for Adobe, if you do, I will go through tech support. If not, I have cash. I NEED HELP NOW.
Sorry, I need help.
I cannot locate the other thread either but it does look as if you posted in HATT as well. Did you not get a response from someone, did you not keep a copy?
What happens if you import the default topic into a brand new project and then generate help from that.
No I don't work for Adobe. The Adobe Community Experts are authors just like yourself but perhaps we have been around the block a few more times.
No luck with the new project and importing the default topic. This is too wierd. I'm going to contact Adobe and I'll report back.
No reply from HATT gurus.
You are not helping yourself here. "No luck" - does that mean it didn't cure the problem or that it did so you don't know why and are no further forward? Without knowing what happened it is difficult to help.
If you got the same problem in the test project, that is what I wanted to happen. Zip up the project and send it to me so that I can look at it.
Too funny. I wasn't being that negative. I have been working on this issue for several weeks and will not give up unless I get hit by a bus or meteorite. I did fix one problem while dealing with this. I was going to bring that issue to light after I corrected this one.
When I tried to zip the HUGE file, it gave me an error so I am correcting the zip issue and will compile. Maybe that will fix it. If not, I’ll send the file to you. There are 1209 topics excluding the context.txt topics.
I have been using RoboHelp for 12 or more years so I am very familiar with the product, but this takes the cake. Thanks.
I would prefer to avoid being sent the full project. If you take a copy of that and then trash a whole load of the content including previous outputs, that would bring it down to something manageable.
Please let me know the size of the zip file before you send it.
That was my plan. I'm still working on cleaning up for zip too work. Talk to you soon.
You will not be able to duplicate my problem as it only occurs when the help system is called from the Help Menu and I cannot provide you with the VB application. I think this could be on my programmers side of the fence?
It's only about a 99.99% chance on the basis we haven't seen that one before. :-)
There are a couple of topics on my site about calling webhelp. I don't know if they will help.
It would be interesting to hear the answer in due course.
I'll check out your site and will leave this topic open until I figure it out and post the fix here. We definitely need to share this bit of information. THANKS