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At the risk of sounding snide (and I honestly don't mean or intend to) Ummmm, get a different microphone?
Seriously, you are probably using one of the mikes that connects to the computer via the USB port. Unfortunately, these are sometimes "hit and miss" with Captivate.
Sooo, I'm assuming you aren't really keen on swapping the mike, so here are a couple of suggestions for you.
1. Don't use the mike with Captivate. Record your audio separately using a tool that does understand your mike. For example, Windows Sound Recorder. Then go into Captivate and import the resulting audio files.
2. Definitely report the problem to Adobe via the following link. This link is used to report problems as well as enhancement requests. This is rather key, as if everyone only reports the issues here, Adobe doesn't know about them. The link I'm providing is a direct avenue into the development staff.
Click here to report the behavior
I'm new to this forum, but I might have some useful information about the inability for Captivate to record sound. Be aware that RealTek sound cards DO NOT work with Captivate. I had both a brand new desktop and brand new laptop, both with RealTek sound cards. I tried my old laptop, a Sony, with a different sound card; it worked fine. I finally had to get the Soundblaster Audigy 2zs sound card for my laptop, and the Captivate recording works pretty well. During editing, however, it sometimes records at a different volume, which is quite tedious to change.
Thanks everyone! I tried plugging the mic directly into the sound card and it works. Difficult to adjust volume. They really need to fix this bug.
Hi Rich and welcome to our community
Please be sure and take the time to report the issue to Adobe via the link provided earlier in this thread. If nobody reports it, it's less likely to be corrected. They need to know (as well as have evidence) that many users are experiencing the issue.