Is there any way to set up RoboHelp's search to find words
that have alternate spellings? Currently, if someone types "email"
into our search engine, they will not get any results since we use
the spelling "e-mail". How can we set up the search engine to
accept both spellings?
Also, is it also possible to accomodate other types of
spelling issues, such as "garnishment" and "garnishee". Our product
serves in an environment where one set of legislation refers, for
example, to "garnishments", while another set of legislation refers
to "garnishees". Our help uses "garnishment", and not everyone who
is search for "garnishee" would think to try "garnishment" instead.
What you are looking for is a search engine that finds words
that are not there!
Your first requirement can, I think, be met using Zoom Search
from Wrensoft. You disable RH's own search and add your own Search
button that calls a topic which is the Zoom search page. That has
an option to join letters when they are separated by certain
characters which include hyphens. You can try before you buy.
On the second requirement that is a bit harder. Really that
requirement is the role of a good index. Is educating the users to
search on part of a word feasible? If you did use Zoom, then you
can write your own instructions to users.