Hi Tammy Larsen
Personally, I avoid mixing Word and RoboHelp. However, I do
know it's an avenue traveled by many.
I think I'd suggest checking the Word document. I know when I
import Word documents into RoboHelp HTML, there is a dialog that
lets me choose which style to split on. Normally that style is
Heading 1. My guess is that the Word document giving issues here
hasn't had styles used properly. So I'd begin by investigating
that.
Cheers... Rick