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Welcome to the Forum.
You say that you are accessing the .chm over the network. Is your projects stored on the network or on your local c: drive?
If on the network, that will be the cause of your problem. Click here to find out why.
Brian, I appreciate the effort, but I think fellow Adobe Community Expert Peter Grainge has better and more accurate info at This Link.
Peter's page deals with displaying .CHM files from a network location while my page deals with where NOT to store your RoboHelp Project files.
Amazing how "Network" sounds sooooo close to "Not Work", eh? Coincidence? I think not.
The Microsoft Security Update 896358
prevents HTML Help files from execution, if the CHM file is installed on a network drive. CHM files installed locally continue
to work. This affects all HTML Help files. The reason for this error is a new and more strict security policy
for Microsoft Internet Explorer.
Hope this helps.