1 Reply Latest reply on Jan 19, 2009 2:12 AM by RoboColum(n)

    Installation troubles on Win Server 2008

    pdipietro@diviana
      Hi all,

      I'm trying to install Robohelp 7 on our development server, a Windows 2008 Enterprise.

      Everithing seems to be fine, but at the very end it rollback and suggest to repeat the installation.

      Below there is the event viewer message: the translated message reports the application is trying to install a .DLL but the (current) protected version cannot be overwritten by the old version.

      Anyone have a suggestion?

      TIA

      Paolo

      Prodotto: Adobe RoboHelp 7. L'applicazione ha tentato di installare una versione più recente del file protetto di Windows C:\Windows\SysWOW64\DBNMPNTW.DLL. Per il corretto funzionamento di tale applicazione può essere necessario aggiornare il sistema operativo. Versione pacchetto: 1996.11.1.0, versione file protetto del sistema operativo: 6.0.6000.16386.

      --------------------------------------------
      Nome registro: Application
      Origine: MsiInstaller
      Data: 19/01/2009 0.57.23
      ID evento: 1030
      Categoria attività:Nessuno
      Livello: Avviso
      Parole chiave: Classico
      Utente: DIVIANA\pdipietro
      Computer: Lab-VM01.diviana.local
      XML evento:
      <Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="MsiInstaller" />
      <EventID Qualifiers="0">1030</EventID>
      <Level>3</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2009-01-18T23:57:23.000Z" />
      <EventRecordID>15790</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Lab-VM01.diviana.local</Computer>
      <Security UserID="S-1-5-21-3256026742-2414367235-1461721216-1131" />
      </System>
      <EventData>
      <Data>Adobe RoboHelp 7</Data>
      <Data>C:\Windows\SysWOW64\DBNMPNTW.DLL</Data>
      <Data>1996.11.1.0</Data>
      <Data>6.0.6000.16386</Data>
      <Data>(NULL)</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Binary>7B37393631433336372D344338342D344234322D383634322D3342334230323142354238457D</Bin ary>
      </EventData>
      </Event>