I'm working in the IT department for my company. I don't use
Robohelp myself, but one of my collegues do.
I'm trying to figure out why his Robohelp with Office 2003
suddenly stopped working. Seems like there may have come an Office
update that Robohelp wasn't happy about. But that's a guess.
Symptoms: What we are seeing, is that the RTF file just keeps
growing. Up to around 150-200 mb, and then Word stops responding.
Just freezes. Before the problem, the file stayed much smaller. The
projects are not only new ones, but also older ones, that have been
Measures taken so far: We have reinstalled his computer. with
a fresh Windows XP. A new Office 2003 with SP2 and other updates.
Then Robohelp with all updates. Both X501's and X502.
Is anyone else experiencing this? And better yet, does anyone
have a cure?
My collegue seems to have found out, that it has something to
do with the graphics format, that some screenshots are stored as in
Word. He's experimenting a bit currently, to see exactly what's