I am having a problem with WebHelp: when I click on an
RH_ShowHelp(...) hyperlink, a blank window is created, as well as
the correct help window. If I click on the link again, another
blank window is created, as well as another help window. Ad
infinitum. Two things disturb me with this: 1) the blank windows,
and 2) the fact that the help windows aren't being reused.
The WebHelp site was created with RoboHelp HTML X5.0.2 build
I'm using Windows 2003 Server EE SP1, Internet Explorer 6
SP1. The site that I'm testing is in the Internet Zone.
If I test from another client running Windows XP SP2,
Internet Explorer 6 SP1, I get the [almost] correct behaviour but
the popups still get blocked (something I thought was supposed to
have been fixed when I applied RoboHelp's XPSP2 Service Pack
Please could somebody help me? I've been tearing out what
little hair I have left for the past day trying to get this
If, I run Internet Explorer as an Administrator instead of
running as a least privilege user on the W2K3 server, then I get
similar behaviour on both operating systems. This behaviour is that
the Internet Explorer popup blocker stops the CSH windows from
appearing. I have applied the Microsoft XP Service Pack 2 Support
Update - X5.0.2 download (RHO13_X502.exe) and expected it to have
fixed the issue, but it clearly hasn't. Am I misunderstanding the
purpose of the update?