I successfully installed RoboHelp7 as an upgrade. When I try
to get into it, it asks for the serial number of the older version.
I started with RH4 from Macromedia several years ago, then upgraded
to RH5. I have the serial number for RH4, but cannot find it for
RH5. Unfortuately, the prompt wizard only accepts serial numbers
from RHx5 and 6.
I called the Adobe support technicians several times, and
they keep passing me on to another department until I come to a
dead end where no one answers my call.
Can someone direct me to the correct contact number of
someone who DOES know how to help, or do you know of another way
around this dilemma?
Our Customer Service department should be able to field this
issue for you. They can provide you a serial number to enter to get
around this issue. If they do not immedialy understand the issue,
tell them that you need the RoboHelp dummy serial number.