3 Replies Latest reply on Nov 6, 2008 12:18 PM by lanik03

    Upgrade to RH7 with RH4 serial number

    lanik03
      I successfully installed RoboHelp7 as an upgrade. When I try to get into it, it asks for the serial number of the older version. I started with RH4 from Macromedia several years ago, then upgraded to RH5. I have the serial number for RH4, but cannot find it for RH5. Unfortuately, the prompt wizard only accepts serial numbers from RHx5 and 6.

      I called the Adobe support technicians several times, and they keep passing me on to another department until I come to a dead end where no one answers my call.

      Can someone direct me to the correct contact number of someone who DOES know how to help, or do you know of another way around this dilemma?

      Thanks!