8 Replies Latest reply on Oct 29, 2008 2:38 AM by samcec

    Problem with Install of Robohelp X5 Office

    samcec
      Recently I had to re-install Robohelp X5 Office. I realize this product was taken over by Adobe.
      When I go to the menu HELP/CONTENTS & INDEX, the help file is NOT comming up.
      Do you have any ideas that could help me?

      I believe there is a Service Pack for this version of Robohelp (not sure if they are called X501 and X502). Where can I find them. Maybe they will fix the above problem.

      Thanks,
      Sam
        • 1. Re: Problem with Install of Robohelp X5 Office
          Peter Grainge Adobe Community Professional
          I answered your question about the help in your other post. Go to Tools | Options and tick the Use Offline Help option.

          The service packs are not required to fix that but nonetheless you should still install them.

          http://www.adobe.com/support/robohelp/downloads.html

          • 2. Re: Problem with Install of Robohelp X5 Office
            samcec Level 1
            Peter:
            I wanted to address your reply about the Help files earlier but I forgot. On the RoboHelp Starter form, I have the menu items File, Edit, View, Application, and Help.

            Two rows down, I have a series of Tabs—one of them says “Tools”. I do NOT see any Options.

            Am I looking the wrong place?
            • 3. Re: Problem with Install of Robohelp X5 Office
              RoboWizard Level 4
              Hi samcec

              If you try right-clicking any of the toolbars, you should see Customize... Choose that option and the Customize dialog should display. Click the Options tab and place a check mark in the check box labeled "Always show full menus".

              Once you have done this, your Tools menu should be lots longer and show you Options.

              Cheers... Rick
              • 4. Re: Problem with Install of Robohelp X5 Office
                samcec Level 1
                I'm starting to wonder if I have a bad install (even though after the first one, I followed Adobe's instructions to do a complete un-install and then re-installed a second time).

                Let me tell you what I did during the installation. I installed RoboHelp X5 office from the Installation CD. I then downloaded and installed X501 and X502.

                The instructions told me to download, run and replace RoboHelp.exe and RoboHTML.exe. When I was trying to run these 2 exe's, I was getting alot of "can't find" .dll files. They are on my system in the Program Files RoboHelp directory. To make a long story short, I ended up copying all the dll files from the Robohelp directory to Window/system32 directory. When I ran RoboHelp.exe, I got an "can't find entry point" error message. RoboHTML.exe ran okay.

                After doing the above, I am able to get into RoboHelp by clicking the File menu and using the Tutorial example.

                On the RoboHelp Started screen, right clicking on the toolbar does nothing. Clicking on the RoboHelp HTML-destination screen, I am able to right click and "customize" the menu as described on the previous post.

                Am I using the latest BUILD of RoboHelp X5 Office? Going to HELP/ABOUT menu, I have version: 13.10.801

                Thanks,
                Sam
                • 5. Re: Problem with Install of Robohelp X5 Office
                  Peter Grainge Adobe Community Professional
                  Manually copying files from one location to another is not the way to fix things and I cannot say what harm that may have done, if any.

                  It sounds like you ran the exes from some location other than where the originals were. What was required was to download those files and place them where the originals were, then run RH.

                  You say "download, run and replace RoboHelp.exe and RoboHTML.exe" but I believe it is "download and replace RoboHelp.exe and RoboHTML.exe".

                  I would now uninstall and reinstall making sure you have admin rights both to install and use RH.

                  Let's hope copying those files has messed things up.

                  • 6. Re: Problem with Install of Robohelp X5 Office
                    samcec Level 1
                    Peter:
                    I would like to ask your opinion on this:

                    1. I will completely un-install RoboHelp.
                    2. I do a backup every week, Should I reload the latest backup of Windows/System 32? This should put be back to where I was prior to copying those dlls.
                    3. Re-install robohelp and follow the instructions more carefully.

                    Sam
                    • 7. Re: Problem with Install of Robohelp X5 Office
                      Peter Grainge Adobe Community Professional
                      Step 2 is entirely up to you and your IT people. It is not a folder you should be messing with manually. I am sorry but there's too much that could go wrong. It may go OK, it may be a mess. You're on your own with that I am sorry to say.

                      • 8. Re: Problem with Install of Robohelp X5 Office
                        samcec Level 1
                        Peter:

                        I did step-2 and everything seems to be okay. Did you see my other post -
                        "RoboHelp Office Tutorial-Related Topics"?

                        I want you to know the problem discussed in that post were there prior to doing Step-2.

                        Sam