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So when you go to the Tools menu in Word, there is no option to Unprotect Document?
Does the same problem occur if you create new Word document with just a few words on it, save it, and try to convert it with Elements Server?
What version of Office do you have?
Thank you,I try and try but no success.
There is no option to Unprotect Document in the Tools menu in word.
The new document with just a few words can't be converted.
The version of Office is 2000 premium chinese simple.
I believe that Acrobat Elements Server is expecting English language versions of applications, which could be the problem.
Open MS Word (Office 2000)
Tools -> Options -> Security Tab -> Macro Security Button -> Security level tab (Select Low) -> Trusted Sources Tab (Make sure both boxes are checked).