20 Replies Latest reply on Nov 7, 2008 3:40 PM by (Sam_Cohen)

    Acrobat Elements Server 6.0 on Windows Server 2003?

      Does anyone know if Acrobat Elements Server 6.0 is "approved" to run
      on Windows Server 2003? I've read various documents for this product,
      and none of them mention Windows Server 2003. I called Adobe Customer
      Support, and they could not provide a definitive answer (they
      basically told me to try it and "see what happens").
        • 1. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
          Level 1
          If Adobe Technical Support doesn't know and it's not on the system requirements for the application then you are "flying without a net"...you daring young man on the flying trapeze.

          ~T
          • 2. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
            I have it installed on Windows 2003 enterprise currently and it works fine. The only problem I have is trying to get it to stop trying to contact my SMTP server.
            • 3. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
              I also have it installed on Windows Server 2K3, but was told not to use Service packs. Has anyone installed a Service pack onto an Elements Server successfully?
              • 4. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                Yes. I have it on W2003 SE SP1 and works fine

                And for fine i mean it works... I have some troubles to solve yet, but they are not related to W2003
                • 5. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                  Hello there,

                  I try to install Elements Server 6.0 on Windows Server 2003 in French (SP1) and I have problems printing documents into PDF, I have tried as well on Windows Server 2003 in English (SP2).

                  Have anyone experience something like this before?

                  Regards,
                  • 6. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                    Level 1
                    Sesenaro,

                    You are going to need to provide a bit more information than that. what sort of issues are you experiencing? Are there any error messages? What version of Office is installed? Is the application actually started?

                    regards

                    Tony
                    • 7. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                      Level 1
                      Hello Tony,

                      I have problems printing into PDF MSOffice documents, I get a print error in the PDF printer console.

                      I have no any other logs in the AAES console.

                      I have installed AAES 6.0 and Acrobat Professional 6.0 on Windows 2003 SP 1 in French and as well, tried in Windows 2003 SP2 in English. I have Office 2000 RS-1 in French.

                      It seems that the problems is something to do with the PDF port, since I cannot add another PDF port, it says that its not possible to add PDF port.

                      By the way, I can open TXT files into PDF and convert them by Adobe Professional.

                      Regards,
                      Samuel
                      • 8. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                        (Aandi_Inston) Level 1
                        Does Elements Server work? Or is this problem happening when you try
                        to use Elements Server?

                        Aandi Inston
                        • 9. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                          Level 1
                          Hello Aandi,

                          I'm not sure how to test Element server itself, the problem that I have seen is when either Elements or Acrobat Pro try to convert (print) a MSOffice document into PDF, then a "PDF printer error" prompts.

                          The funny thing here is that if I open a txt doc (from Acrobat Pro) I can convert it into PDF but if I try to do the same with a MSWord doc, Acrobat opens MSWord and I have to print it for converting to PDF and that's what doesn't work.

                          Regards,
                          Samuel
                          • 10. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                            (Aandi_Inston) Level 1
                            I would recommend running a test of Elements Server, rather than
                            trying to use it locally, which I don't think it is for. You may hit
                            the same problem, but I think this should at least be tried. I have
                            no idea how it is supposed to be used, so refer to the documentation
                            on setting up a client-server process for conversion.

                            Aandi Inston
                            • 11. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                              Level 1
                              Hello Aandi,

                              Actually, I did that, sort of, AAES is part of a Document Management System that I am configuring, AAES allows to render any document into PDF, so, when I ask for PDF rendition AAES creates a PDF from the chosen document, I get errors saying that the application cannot find the PDF document, since the doc man systems looks for a PDF document that it is suppose to be created in a specific folder, but since the PDF printer doesnt succeed on doing it, thus there is not document there. The Doc Man System uses the in-out-preserved-failed folder configuration (default configuration) but if the printer doesnt succeed on printing PDFs the application wont find any PDF under those folders.

                              AAES requires Acobrat Professional for converting any MSOffice document into PDF and it does it by printing the document into PDF, there is the problem, printing the document and I suppose that is related to the PDF port.

                              Ive asked for support to Adobe but AAES6 is not longer supported.

                              All suggestions are welcome.

                              Regards,
                              Samuel
                              • 12. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                (Aandi_Inston) Level 1
                                I guess that's right. LiveCycle PDF Generator is the way forward.
                                What systems are supported for Elements Server 6.0, according to its
                                system requirements? It may be simple incompatibility.

                                Aandi Inston
                                • 13. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                  Level 1
                                  Hi Aandi,

                                  According PDF getting started guide, Acrobat Elements Server has the following minimum hardware requirements: Intel Pentium III 500 MHz running the US English versions of Microsoft Windows 2000 Server SP4, Windows 2000 SP4, Windows XP SP1, or Windows 2003 Server.

                                  I am currently running a Windows Server 2003 SP1 in French but I have tried with WS2003 SP2 in English and I got same behavior.

                                  I have installed AAES in Windows XP and works fine but I cannot get a Win XP machine into production, thats why I need to find out how to make it work on WS2003.
                                  • 14. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                    (Aandi_Inston) Level 1
                                    Well, it sounds as if it might be possible.

                                    So, let's focus on the printer because everything follows from that.
                                    Does Print Test Page work?

                                    Aandi Inston
                                    • 15. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                      Level 1
                                      Hello Simon, Aandi,

                                      I understand that Adobe not longer supports Acrobat 6 and probably that last WServer 2003 Service Packs are not longer supported by Acrobat 6.

                                      The reason of still using any Acrobat 6 version is because that version is the only one supported by the application that I am installing.

                                      The only test that works is the suggestion from Simon, create a prn file, then by the Distiller print a PDF, that works only if I do not send fonts to Adobe PDF. I guess that this is related to the printer error, but if I check out that as well (Do not send fonts to Adobe PDF) while printing a document by MSWord, the printer prompts errors.

                                      I have seen that the document generated prn gets empty if the option is on (Do not send fonts to Adobe PDF) so, that means that I have to switch off this option in order to get a better result, what I dont understand is that I get same error.

                                      Answering Aandis question, no, it doesnt print the test page neither.

                                      Regards,
                                      Samuel
                                      • 16. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                        Level 1
                                        Hello again Bill,

                                        Well, I finally succed in printing documents from AcrobatPro, now, I am back to the other problem, using AAES for converting PDFs. I have configured the default options of AAES 6 (in, out, failed, preserved). If I put a document inside "in" I get an error at the "out" folder "The system cannot process job. Please contact your system administrator." or "The conversion process time has been exceeded. The application might not be responding or the system has halted. Please submit your file again or contact your system administrator."

                                        I got this error before, but since I didn't make AcrobatPro work itself I thought that the problem was there, now, I get same error even that I can print documents from Acrobat.

                                        Any suggestions?

                                        Regards,
                                        Samuel
                                        • 17. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                          Level 1
                                          These are the LOGS from AAES Console:

                                          [Wed Nov 14 14:38:00 2007] 2404 Job starting for file C:\Program Files\Interwoven\MPPDFServer\Adobe\Acrobat Elements Server\data\staging\rd465_slot-01_in_out_3247a2b5-37c2-42f5-9509-cbc5a12ebfca\Bla bla bla.doc
                                          [Wed Nov 14 14:38:00 2007] 2404 Killing Process acrodist.exe
                                          [Wed Nov 14 14:38:00 2007] 2404 Filetype mapping for "doc" returned: exe=winhandler convApp=Word
                                          [Wed Nov 14 14:38:00 2007] 2404 Loading job configuration from c:\runzone\rd465_slot-01_in_out_3247a2b5-37c2-42f5-9509-cbc5a12ebfca\__jobconfig__
                                          [Wed Nov 14 14:38:00 2007] 2404 Launching appmon via: "C:\Program Files\Interwoven\MPPDFServer\Adobe\Acrobat Elements Server\bin\AppMon.exe" c:\runzone\ "rd465_slot-01_in_out_3247a2b5-37c2-42f5-9509-cbc5a12ebfca" "Word" "180" "1"
                                          [Wed Nov 14 14:38:00 2007] 2404 Launching handler via: "C:\Program Files\Interwoven\MPPDFServer\Adobe\Acrobat Elements Server\bin\winhandler.exe" rd465_slot-01_in_out_3247a2b5-37c2-42f5-9509-cbc5a12ebfca c:\runzone\ c:\runzone\rd465_slot-01_in_out_3247a2b5-37c2-42f5-9509-cbc5a12ebfca.log
                                          [Wed Nov 14 14:38:03 2007] 2404 Exiting no appHandle and appHandle completion file.. polling
                                          [Wed Nov 14 14:38:04 2007] 2404 Killing Process AppMon.exe
                                          [Wed Nov 14 14:38:04 2007] 2404 delivering results via destination out
                                          [Wed Nov 14 14:38:04 2007] 2404 Conversion failed: The system cannot process job. Please contact your system administrator.
                                          [Wed Nov 14 14:38:04 2007] 2404 preserving via destination "failed" source file(s): C:\Program Files\Interwoven\MPPDFServer\Adobe\Acrobat Elements Server\data\staging\rd465_slot-01_in_out_3247a2b5-37c2-42f5-9509-cbc5a12ebfca\Bla bla bla.doc
                                          [Wed Nov 14 14:38:04 2007] 2404 job rd465_slot-01_in_out_3247a2b5-37c2-42f5-9509-cbc5a12ebfca is going away
                                          [Wed Nov 14 14:39:28 2007] 2404 jobslot found work
                                          [Wed Nov 14 14:39:28 2007] 2404 Job starting for file C:\Program Files\Interwoven\MPPDFServer\Adobe\Acrobat Elements Server\data\staging\rd465_slot-01_in_out_6f6003f4-b76a-48d0-bb09-00e74ab3d7da\blabla_rd46 5.log
                                          [Wed Nov 14 14:39:28 2007] 2404 Filetype mapping for "ascii" returned: exe=winhandler convApp=Word
                                          [Wed Nov 14 14:39:28 2007] 2404 Loading job configuration from c:\runzone\rd465_slot-01_in_out_6f6003f4-b76a-48d0-bb09-00e74ab3d7da\__jobconfig__
                                          [Wed Nov 14 14:39:28 2007] 2404 Launching appmon via: "C:\Program Files\Interwoven\MPPDFServer\Adobe\Acrobat Elements Server\bin\AppMon.exe" c:\runzone\ "rd465_slot-01_in_out_6f6003f4-b76a-48d0-bb09-00e74ab3d7da" "Word" "180" "1"
                                          [Wed Nov 14 14:39:28 2007] 2404 Launching handler via: "C:\Program Files\Interwoven\MPPDFServer\Adobe\Acrobat Elements Server\bin\winhandler.exe" rd465_slot-01_in_out_6f6003f4-b76a-48d0-bb09-00e74ab3d7da c:\runzone\ c:\runzone\rd465_slot-01_in_out_6f6003f4-b76a-48d0-bb09-00e74ab3d7da.log
                                          [Wed Nov 14 14:39:29 2007] 1272 creating c:\runzone\rd465_slot-01_in_out_6f6003f4-b76a-48d0-bb09-00e74ab3d7da\rd465_slot-01_in_out _6f6003f4-b76a-48d0-bb09-00e74ab3d7da
                                          [Wed Nov 14 14:39:29 2007] 1272 Creating a new Pan::win::App::Office
                                          [Wed Nov 14 14:39:29 2007] 1272 distillerDisablePrompts with joboptions = Standard
                                          [Wed Nov 14 14:39:29 2007] 1272 Starting OLE connection
                                          [Wed Nov 14 14:39:29 2007] 1272 Trying to get active object
                                          [Wed Nov 14 14:39:31 2007] 1272 Retrying getting active object(2) ... after - 0
                                          [Wed Nov 14 14:39:31 2007] 1272 retryWaitForWindow: /Microsoft Word/10000/3/any
                                          [Wed Nov 14 14:39:32 2007] 1272 distillerDisablePrompts with joboptions = Standard
                                          [Wed Nov 14 14:39:33 2007] 1272 Now waiting for PDF Bureau\blabla_rd465.pdf in Bureau
                                          [Wed Nov 14 14:42:29 2007] 2404 job reached max time
                                          [Wed Nov 14 14:42:29 2007] 2404 Killing Process acrodist.exe
                                          [Wed Nov 14 14:42:29 2007] 2404 Killing Process WINWORD.EXE
                                          [Wed Nov 14 14:42:29 2007] 2404 delivering results via destination out
                                          [Wed Nov 14 14:42:29 2007] 2404 Conversion failed: The conversion process time has been exceeded. The application might not be responding or the system has halted. Please submit your file again or contact your system administrator.
                                          [Wed Nov 14 14:42:29 2007] 2404 preserving via destination "failed" source file(s): C:\Program Files\Interwoven\MPPDFServer\Adobe\Acrobat Elements Server\data\staging\rd465_slot-01_in_out_6f6003f4-b76a-48d0-bb09-00e74ab3d7da\blabla_rd46 5.log
                                          [Wed Nov 14 14:42:29 2007] 2404 job rd465_slot-01_in_out_6f6003f4-b76a-48d0-bb09-00e74ab3d7da is going away
                                          • 18. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                            SimonATS Adobe Employee
                                            Hi Samuel,

                                            I've already explained what you see with the txt files.

                                            For Elements server you need to install Acrobat 6.0x first, then install the Elements server bit.

                                            Elements server relies on acrobat and PDFMaker to do most of the conversions. PDFMaker relies on the Adobe PDF printer driver and the acrotray.exe to create a PDF.

                                            The test by creating a prn file and distilling this show the PDF priner is working and the issue is with the acrotray.exe and perhaps the pdf port. (Check the ports in the properties of the PDFprinter and make sure it points to the local my documents folder and/or desktop.)

                                            For acrotray.exe try this:
                                            Solution 1: Re-create the AcroTray.exe shortcut in the Startup folder:

                                            1. In Windows Explorer, navigate to Program Files\Adobe\Acrobat [version]\Distillr.

                                            2. Right-click AcroTray.exe, and then choose Create Shortcut.

                                            Note: If AcroTray.exe isn't in the Distillr folder, proceed to solution 2.

                                            3. Copy the shortcut to the AcroTray.exe file to the Startup folder:

                                            -- In Windows XP and 2000, the Startup folder is in Documents and Settings\All Users\Start Menu\Programs.

                                            Note: If the Startup folder already contains an AcroTray.exe (Acrobat Assistant) shortcut, click Yes to replace it with the one you created.

                                            4. Restart the computer.

                                            5. Press Ctrl+Alt+Delete.

                                            6. Click Task Manager and then click the Processes tab.

                                            7. Make sure that AcroTray.exe is listed among the processes. If it isn't, double-click AcroTray.exe in Program Files\Adobe\Acrobat [version]\Distillr to start Acrobat Assistant.

                                            Solution 2: Remove and reinstall Acrobat.

                                            If AcroTray.exe (Acrobat Assistant) is missing from Program Files\Adobe\Acrobat [version]\Distillr, remove and reinstall Acrobat.

                                            To remove and reinstall Acrobat:

                                            1. Use the Add Or Remove Programs utility to remove Acrobat.

                                            2. Make sure that no applications are running, including virus protection software, and then reinstall Acrobat.
                                            • 19. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                              Level 1
                                              Hello Bill, Aandi,

                                              Thanks for your help, I am nearly done, I think that I found how to make AAES work.

                                              It seems that this is about language compatibility (windows and MSOffice), license rights and some tricks at the moment of installing MSOffice and AEES.

                                              If I succeed in doing everything work fine, I will post my experience in order that someone else can get advantage of this.

                                              Regards,
                                              Samuel
                                              • 20. Re: Acrobat Elements Server 6.0 on Windows Server 2003?
                                                I have Elements Server 6.0.1 -- it was on w2k3 until the "emergency" Windows patching a few weeks ago, which required SP2. Now when the system restarts we get an error aboout address 0 and the AAES service. We tried to roll back the patch and service pack, but now the system will not start at all.

                                                Note that as a process, it seems to run fine.

                                                We found the original 6.0.1 disks. Was there another patch(es) to apply (the original support person is gone).

                                                Thanks