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That's exactly the same message we've got on our Element server... Everything else (word, xls, rtf etc) goes well except vsd files.
We're using Elements Server 6.0 and Office 2003, I can't seem to find what could cause this. If anybody find the solution that would be great.
I'm beginning to suspect that Visio format is not supported at all. Here from Adobe official site says:
Note: Support for the following file types is available only if the software applications (U.S. English versions), obtained separately, are installed on the same server as Acrobat Elements Server 6.0: PS, EPS, PSD, MPP, DOC, RTF, TXT, XLS, PPT, PPS, WPD, JPG, TIF, BMP, and GIF.
So if someone from Adobe can conform this, it would be very appreciated.
It turns out that Elements Server 6.0 doesn't officially supports Visio 2003. If it works then it's lucky, otherwise just use the 2002 version.
This according to the Adobe Support Agent I've spoken to.
I thought you might want to know this.