1 2 Previous Next 49 Replies Latest reply: Aug 29, 2010 4:01 PM by ideasfromthedeep.com RSS

    8.1.2 Updater not working

    DavidB3 Community Member
      With Acrobat Professional 8.1.1 (OS X 10.4.11), I can download the 8.1.2 Updater fine via Help>Check for Updates. When I click on Install Now, however, the Installation Progress window appears for a fraction of a second but nothing else seems to happen. If I open Check for Updates it still offers to install the Updater as before.

      I have tried downloading the Update again, restarting, emptying caches and repairing Permissions, but still get the same result.

      Any suggestions?

      Thank you,

      David
        • 1. Re: 8.1.2 Updater not working
          Community Member
          I am being told by the installer that my version f Acrobat has been altered and the patch can not be applied.. Er.. excuse me?! I have a copy from CS3 Design Standard and had updated to 8.1.1 using their updater.

          So what's missing that I need to install, reinstall or update in order to use this? Was this even tested with more than one install of Acrobat before releasing to the public?
          • 2. Re: 8.1.2 Updater not working
            Community Member
            I'm having the same problem and no: I did not alter or disable components.

            This is really really really really upsetting. It's not the first time it happens and I am more than a little tired of this :-(
            Had it been the first time, I could have assumed that it was just a glitch, but 50% of the time, these updaters fail to install anything. Isn't it time to switch to a different kind of nupdaters and installer (preferably one that doesn't mess up permissions in the process)?
            • 3. Re: 8.1.2 Updater not working
              Community Member
              Same error for me (Acrobat has been altered) but after finishing Acrobat says it is updated to 8.1.2 and if I check for updates it tells me Acrobat is up to date. Did it update or didn't it?
              • 4. Re: 8.1.2 Updater not working
                Community Member
                Not in my case. It still mentions 8.1.1.
                • 5. Re: 8.1.2 Updater not working
                  DavidB3 Community Member
                  Mine still shows 8.1.1 too.

                  David
                  • 6. Re: 8.1.2 Updater not working
                    Community Member
                    I decided to proceed and reinstall Acrobat 8.0.0. THe updater then accepted to update it and everything was showing 8.1.2.
                    Acrobat seems to be fine, but Distiller still crashes as soon as I attempt to launch it under Leopard.
                    Really disappointing!
                    • 7. Re: 8.1.2 Updater not working
                      MichaelKazlow CommunityMVP
                      Distiller crashing on launch is frequently a font problem. First toss
                      your font caches. If that fails, try looking for a bad font.

                      Mike
                      • 8. Re: 8.1.2 Updater not working
                        Community Member
                        Can not install the update on one of my machines. I keep getting "Acrobat has been altered and the patch can not be applied."

                        Did not know that I had altered Acrobat in any way. Anyone have a way past this, short of a complete uninstall and install again?
                        • 9. Re: 8.1.2 Updater not working
                          Steve Werner CommunityMVP
                          Uninstall and reinstall is the best workaround.
                          • 10. Re: 8.1.2 Updater not working
                            Community Member
                            I'll just wait until Adobe fixes the updater.
                            8.1.1 is working so why waste the time to uninstall and reinstall?
                            • 11. Re: 8.1.2 Updater not working
                              Community Member
                              > Distiller crashing on launch is frequently a font problem.

                              That's an interesting point.
                              I checked my font with FontDoctor, then made sure I had no duplicate.
                              I trashed all font cache through Onyx adn rebooted.
                              No improvement.

                              FontDoctor and FontBook still give me a clean bill of health (and no duplicate) and Distiller still systematically crash.

                              Thanks for the suggestion though,
                              • 12. Re: 8.1.2 Updater not working
                                Community Member
                                In addition, I performed the update on 4 of our coputers now and Distiller crashes on all of them,
                                • 13. Re: 8.1.2 Updater not working
                                  MichaelKazlow CommunityMVP
                                  Thats interesting. I wonder what they have in common. Virus protection?
                                  Changes to the firewalls. Something is obviously affecting them all that
                                  is not what most people are seeing. Do you have time to do a re-install
                                  on one of the machines to see if it clears up.

                                  Mike
                                  • 14. Re: 8.1.2 Updater not working
                                    Community Member
                                    >I wonder what they have in common.

                                    No virus protection, all running 10.5.1, Firewall enabled and only allowing authorized applications, System in English.

                                    I did reinstall on all of the machines and it does clear out the updater issue.
                                    What's interesting, is that, then, the updater has to update from 8.0.0 instead of 8.1.1. It therefore pulls out a different updater that's >32MB instead of the point-release updater that's only 5.5MB.

                                    On the other hand, all the machines still have the Distiller issue despite no apparent font issue (corruption, duplicates, unsupported font or corrupted cache I cleared it).
                                    All the machines have a fairly simple Font setup. 2 have the Office 2008 fonts, 2 have the Office 2008 ones. The rest is the fonts installed by the system and Adobe apps.
                                    • 15. Re: 8.1.2 Updater not working
                                      Community Member
                                      Hi David,

                                      Did you previously run the updater as a different admin user on your system? Try the following to remove the bad updater file:

                                      1. Select /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app
                                      2. Ctrl+click and select "Show Package Contents"
                                      3. Go to /Contents/Resources/AMT/
                                      4. Delete the file AUMProduct.aup
                                      5. Relaunch Acrobat and try updating again

                                      Hope this helps!
                                      -Kirsten
                                      • 16. Re: 8.1.2 Updater not working
                                        Community Member
                                        Thanks!
                                        • 17. Re: 8.1.2 Updater not working
                                          Community Member
                                          As for the "Acrobat has been altered" issue, I don't suppose the Console shows any helpful error messages? (It's located under /Applications/Utilities)

                                          Console might show something for Distiller crashing on launch as well, I'm not sure.

                                          Just a thought...

                                          -Kirsten
                                          • 18. Re: 8.1.2 Updater not working
                                            Community Member
                                            Well I can't unfortunately check back.
                                            I reinstalled Acrobat on all the machines I had to take care of here and then properly updated to 8.1.2. I should have thought about looking in the Console, but unfortunately didn't.
                                            • 19. Re: 8.1.2 Updater not working
                                              DavidB3 Community Member
                                              Kirsten,

                                              Thank you for the tip.

                                              It's possible I did run the updater as a different admin but I don't have an AMT folder or the AUMProduct.aup file. (I tried searching my drive with FileBuddy just to be sure.) Is that my problem?

                                              David
                                              • 20. Re: 8.1.2 Updater not working
                                                PJonesCET Community Member
                                                to update to 8.1.1. the udater within acrobat would not work I could even down load the full updater, until I tried a different web browser best I can remeber it was about 40 Mb. The internal updater works good if the update is no bigger than 10 mb max.
                                                • 21. Re: 8.1.2 Updater not working
                                                  Community Member
                                                  Deleting AUMProduct.aup on PPC G5 (dual 1.8) in OS 10.5.1 did not work.

                                                  Is there another method?

                                                  How do I re-enable disabled components in Acrobat Pro 8?

                                                  I am using Suitcase Fusion and have Adobe Fonts in Suitcase font vault. Would that make a difference?

                                                  Thanks.
                                                  • 22. Re: 8.1.2 Updater not working
                                                    Community Member
                                                    I'm having the same issue and captured the log from console:

                                                    2/9/08 3:01:05 PM Acrobat[1084] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
                                                    2/9/08 3:01:05 PM Acrobat[1084] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
                                                    2/9/08 3:01:05 PM Acrobat[1084] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
                                                    2/9/08 3:01:05 PM Acrobat[1084] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
                                                    2/9/08 3:01:18 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] Checking if "/MacOS[A-z]*/Safari" is running ...
                                                    2/9/08 3:01:19 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] Checking if "Microsoft Word" is running ...
                                                    2/9/08 3:01:43 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] Checking if "/MacOS[A-z]*/Safari" is running ...
                                                    2/9/08 3:01:43 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] Checking if "Microsoft Word" is running ...
                                                    2/9/08 3:01:43 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] Checking if "Microsoft Excel" is running ...
                                                    2/9/08 3:01:43 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] Checking if "Microsoft PowerPoint" is running ...
                                                    2/9/08 3:01:43 PM defaults[1119]
                                                    The domain/default pair of (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Resources/en.lproj/RegExList, 4) does not exist

                                                    2/9/08 3:01:43 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] No specified applications are currently running.
                                                    2/9/08 3:01:46 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] 080209 15:01:46 [Warning] Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them
                                                    2/9/08 3:01:46 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/mysqld: ready for connections.
                                                    2/9/08 3:01:46 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] Version: '4.1.18-classic' socket: '/Users/ahixon/Library/Caches/Acrobat/8.0_x86/Organizer70' port: 0 MySQL Classic (Commercial)
                                                    2/9/08 3:02:08 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] 080209 15:02:08 [Note] /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/mysqld: Normal shutdown
                                                    2/9/08 3:02:08 PM [0x0-0xd00d0].com.adobe.Acrobat.Pro[1084] 080209 15:02:08 [Note] /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/mysqld: Shutdown complete
                                                    2/9/08 3:02:43 PM [0x0-0xd30d3]."com.Adobe.ESD.AdobeUpdaterApplication"[1122] 2008-02-09 15:02:43.357 Acrobat 8 Pro Patch[1144:717] Install script failed with exit status: 256

                                                    Any ideas?
                                                    • 23. Re: 8.1.2 Updater not working
                                                      Community Member
                                                      I gave up and reinstalled Acrobat Pro 8 from CS3 DVD.
                                                      Then allowed automatic update to apply all updaters.
                                                      Then 8.1.2 updater worked just fine.

                                                      sigh!
                                                      • 24. Re: 8.1.2 Updater not working
                                                        Community Member
                                                        I, too, gave up and reinstalled. An install/repair from the DVD didn't work, however -- I had to run the uninstaller in the Applications/Acrobat folder on my hard drive, then run the CS3 installer DVD to reinstall Acrobat. Then, after letting Adobe Updater download and install everything, all is now well w/Acrobat. This on a system that was very recently a clean install, with none of the CS3 installation disturbed.

                                                        Hours of troubleshooting, and then a two-hour install/download process. I'm getting a little annoyed with Adobe, especially since I'm also having the InDesign/Leopard crash randomly when using the Place/Export/Open/Save dialogs (which is not fixed by yesterday's 10.5.2 update -- and I had such high hopes).

                                                        However, it appears that uninstalling/reinstalling will fix (for now) this particular issue.
                                                        • 25. Re: 8.1.2 Updater not working
                                                          Community Member
                                                          Scott,

                                                          A couple observations and questions.
                                                          In my case Acrobat 8.1.2 updater failed on my G5 (PPC, dual 1.8MHz) with Suitcase Fusion installed, but was successful on the first attempt on my MacBook Pro Core Duo (Intel), without Suitcase. Both Macs were running 10.5.1 at the time.

                                                          If you are experiencing problems with place/export/open/save with InDesign it sounds like you might have a permissions problem on your drive. Have you repaired permissions lately? Or possibly different user levels. You might find answers to those I/O problems in Apple Discussions.

                                                          Ken
                                                          • 26. Re: 8.1.2 Updater not working
                                                            DavidB3 Community Member
                                                            Scott,

                                                            After I read your post I decided to do the same. I ran the Acrobat uninstaller and then ran the CS3 installer DVD to reinstall Acrobat. (I am using OS X 10.4.11 on a MacBook Pro Core 2 Duo 2.33 GHz 17".)

                                                            However, I got an Installer Alert saying, "Adobe Creative Suite 3 Design Premium: Please insert Adobe ExtendScript Toolkit 2 to continue installation." The only DVDs in my CS3 box are Application, Content and Video Workshop.

                                                            Any idea where this ExtendScript Toolkit 2 might be?
                                                            • 27. Re: 8.1.2 Updater not working
                                                              Community Member
                                                              It's on the CS3 Design Premium disk in the Design Premium folder inside a folder named 'payloads'.
                                                              • 28. Re: 8.1.2 Updater not working
                                                                Community Member
                                                                drdocument: I know this isn't the thread for discussing the Place/Export/Open/Save InDesign Crash issue, but maybe others are experiencing it, too. Here's a link to the problem, with responses from a blogger on the Adobe team. It's a known Leopard compatibility issue and is effecting enough users that it's documented in the release notes for the InDesign 5.0.2 update.

                                                                This link describes the problem (item #3):
                                                                http://blogs.adobe.com/indesignchannel/2007/12/indesign_leopard_update_iv.html#comments

                                                                And this link is the latest update:
                                                                http://blogs.adobe.com/indesignchannel/2008/01/indesign_leopard_update_vi.html#comments
                                                                • 29. Re: 8.1.2 Updater not working
                                                                  DavidB3 Community Member
                                                                  Drdocument,

                                                                  Yes--I see the ExtendScript on my CS3 Design Premium Application disk but when I get the alert message to insert ExtendScript and click OK, the disk is ejected and re-inserting it just brings up the same alert.

                                                                  I also googled and found this link: <http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402343&sliceId=1>.

                                                                  I tried Solution 1 (download and install the update to ExtendScript) but it didn't change anything, so I am now trying Solution 2 (uninstall and reinstall CS3). The initial reinstall has gone fine and I am now downloading the 540.2 MB of updaters.

                                                                  By the way, for what it's worth, I hadn't mentioned before that my CS3 Design Premium is an upgrade version.
                                                                  • 30. Re: 8.1.2 Updater not working
                                                                    DavidB3 Community Member
                                                                    Follow-up:

                                                                    The updaters worked, including the Acrobat 8.1.2 one, which apparently took care of the bouncing Dock icon problem. The whole process, including about an hour or so trying to selectively uninstall and reinstall Acrobat, took roughly five hours total.

                                                                    I'm glad I didn't have anything else to do today . . .
                                                                    • 31. Re: 8.1.2 Updater not working
                                                                      Community Member
                                                                      David,

                                                                      You would only see the AMT folder and the AUMProduct.aup file after Ctrl+clicking and selecting "Show Package Contents". I don't believe it would show up in the Finder otherwise, but I'm not familiar with FileBuddy.

                                                                      Deleting this file (or changing the permissions of the file to 775) will only fix the permissions issue with the updater, where the updater silently quits after downloading but before installing the 8.1.2 update if the updater was previously run by another admin user on the system. If you are receiving an error message of some kind, then you are most likely experiencing a different issue.

                                                                      -Kirsten
                                                                      • 32. Re: 8.1.2 Updater not working
                                                                        DavidB3 Community Member
                                                                        Kirsten,

                                                                        Thanks--I appreciate your help. Now I can see the AUMProduct.aup file. I hadn't thought to look in the package contents. (By the way, File Buddy has many functions, one of which is a Find feature that I use in place of Spotlight.)

                                                                        In any event, as I indicated in a previous message, I was finally able to solve the updater problem by uninstalling and reinstalling CS3, so all is finally well.

                                                                        Charles
                                                                        • 33. Re: 8.1.2 Updater not working
                                                                          Community Member
                                                                          Hi Anthony,

                                                                          Which version of Acrobat are you trying to update? Are you on a Power PC or Intel Mac, and which version of the OS? Did you get Acrobat from CS3? What exactly is the error message that you are seeing from the updater?

                                                                          -Kirsten
                                                                          • 34. Re: 8.1.2 Updater not working
                                                                            DavidB3 Community Member
                                                                            Kirsten,

                                                                            I made a mistake when I said I hadn't thought to look in the package contents for the AMT folder and AUMProduct.app. I did look there as you suggested but somehow they weren't there.

                                                                            In any event, I got curious and tried booting my computer from a duplicate (cloned) drive, found and deleted the AUMProduct.aup file, then ran the 8.1.2 updater with no problem.

                                                                            David
                                                                            • 35. Re: 8.1.2 Updater not working
                                                                              Community Member
                                                                              I recently got a brand new mac pro with leopard and i did a fresh install of CS3 with no previous versions of adobe on my system. acrobat professional failed on launch from the first time i tried to open it (and yes, i did as it said and opened the other programs first). i ran all the updates today, from 8.0.0 to 8.1.0 to 8.1.1 now to 8.1.2, and it is still failing on launch. before i ran all the updates, i had already done an uninstall/reinstall first on just acrobat, then the entire CS3. I have not had any issues with any of the other CS3 programs, but i really only use photoshop and illustrator (and usually acrobat) on a regular basis. any ideas?
                                                                              • 36. Re: 8.1.2 Updater not working
                                                                                Community Member
                                                                                Ok, this is just plain stupid.

                                                                                I have patched Acrobat countless times, and NEVER had an issue until now. Nothing has been modified. I have Pitstop Enfocus, and Quite Imposing Plus installed. This has NEVER been a problem before. Disabling them doesn't fix the problem.

                                                                                I mean, reinstall Acrobat just to install a patch?! Are you people bloody kidding me?!

                                                                                I also just tried upgrading Acrobat READER from 8.1.1 to 8.1.2. Same bloody problem as Pro!!!

                                                                                Come on, Adobe! No more excuses. Fix this!
                                                                                • 37. Re: 8.1.2 Updater not working
                                                                                  Community Member
                                                                                  I'm running tiger and having the same no-install of 8.1.2 - my issue is with some pdf files of 8.1.1 they show up as blank pages, but my coworkers can indeed see that the pdfs are fine because they're running different versions luckily. That's why I wanted to update to 8.1.2 but no dice. FRUSTRATING! make sure your pdfs are correct in 8.1.1 BEWARE.
                                                                                  • 38. Re: 8.1.2 Updater not working
                                                                                    Community Member
                                                                                    I was having the same issue - unable to install 8.1.2 from 8.1.1. Kirstin's fix (post #15 above) worked for me.
                                                                                    • 39. Re: 8.1.2 Updater not working
                                                                                      Community Member
                                                                                      I can also confirm that Kirsten's fix from above solved this problem, for my Macs at least.

                                                                                      I had installed all applications as Administrator, so any other user accounts would fail trying to apply the update. Pain in the rear to have to go around and fix this on 40 Macs, but better than having to reinstall from scratch.
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