5 Replies Latest reply: Sep 23, 2009 10:44 AM by anonymous45 RSS

    Clip Notes .pdf error - "Bad encrypt dictionary"

      I'm using OS X Leopard (10.5)

      I created a Premiere Pro 2.0.1 project, added a couple of markers with comments, and exported to Clip Notes. I did not set any password protection. Emailed it as an attachment to a client who is using Windows, to see if they could open it. They could not, they received the following error message:

      "There was an error opening this document. Bad encrypt dictionary."

      Any ideas what this is? Is there a basic incompatibility between Mac-generated Clip Notes files and Windows platform? (I know that Mac can only export the video file in a Clip Notes .pdf as QuickTime, but that does not seem to be the problem here, the client does have QT on their Windows PC.)

      Apologies if this is the wrong forum, I could not find any obvious place to post questions about Clip Notes .pdf files.