27 Replies Latest reply on Jun 6, 2011 7:37 AM by pjkettlejr

    How do I disable accessibility features???

    Level 1
      I'm using Acrobat Standard 8.1.2. I made a change to the program and I can't undo it. It started when I installed voice recognition for Microsoft Word. Then, the next time I started Acrobat, it brought up the Accessibility Setup Assistant. I didn't really know what was going on. Now, whenever I pull up a new document, I get a window that says "Content Preparation Progress". In the window, it says "Please wait while the document is being prepared for" (it doesn't say for WHAT). Then if I open up a PDF of something I scanned, I get a window called "Scanned Page Alert". The message is "This page contains only an image of a scanned page. There are no text characters. Would you like to run character analysis to try to make the text on this page accessible?" There's a box I can check that says "Do not show again", and I can click that I guess. The problem is, Adobe seems to want to make every document I open accessible, and I just don't need that. I've noticed that on PDF's made with text, the text now appears very bland (probably because it's been made "accessible". And I can't figure out how to undo what I did. Please help!!!
        • 1. Re: How do I disable accessibility features???
          Level 1
          I'm going to second this one. After a recent update to Reader 8.1.2 I have the same problem. This was never an issue before. Now every time I open a PDF, I get inundated with dialog after dialog of accessibility settings!

          This is a serious hindrance, and like Jay, I just want to completely disable the feature and never have to deal with it again.

          Can anybody shed any light on this at all?
          • 2. Re: How do I disable accessibility features???
            SimonATS Adobe Employee
            check the reading and accessibility preferences in Acrobat.
            • 3. Re: How do I disable accessibility features???
              Level 1
              This is really frustrating. There is NO option to disable the feature in the Accessibility portion of Acrobat 8.1.2 preferences. These are the top tier choices:

              - Replace Document Colors
              - Always use Page Layout Style... (4 options for style)
              - Always use Zoom Setting... (19 options for zoom)
              - Use document structure for tab order when no explicit tab order is specified
              - Always display the keyboard selection cursor

              No DISABLE button in there!

              Now, the Reading prefs are:

              - Reading Order (3 options for order)
              - Override the reading order in tagged documents
              - Page vs Document (3 options for what to read)
              - Minimum number of page in a large document (specify)
              - Confirm before tagging documents
              - Volume (1-10)
              - Use default voice
              - Voice (options for voice)
              - Use default speech attributes
              - Pitch (1-10)
              - Words per minute (specify)
              - Read form fields

              No DISABLE button in there either!

              So please, I think that many of us have Googled for an answer and the best responses are usually in the form of "look at the preferences for Accessibility." I'm not saying that this is bad advice, but there is just no option for disabling the feature.

              Could someone from Adobe PLEASE chime in and just say once and for all "you can't disable this" or "you can and this is how?"

              • 4. Re: How do I disable accessibility features???
                Level 1
                Exactly right, Keith! And I did something funky when that dialog box first came up (I think I hit "use default preferences") and after that, every PDF I opened wound up being converted to "accessible" format, usually changing the fonts of the text to a really bland one. And I couldn't find a way to undo what I did. The only thing I could do was reinstall Acrobat, which I did. Now when those dialog boxes come up, I just hit "Cancel" every time, but it's annoying to have to do that EVERY time I open a PDF.

                Since this didn't happen when I was working with XP, I think it might be a Vista thing. The problem only happens when I have Speech Recognition open - when I don't, the PDF's open normally.
                • 5. Re: How do I disable accessibility features???
                  (Aandi_Inston) Level 1
                  Maybe the stuff under the Reading, not Accessibility, panel is more
                  relevant. Dunno.

                  Aandi Inston
                  • 6. Re: How do I disable accessibility features???
                    SimonATS Adobe Employee
                    right looked into this a bit more.
                    The content preparation message indicates Acrobat has detected assistive technology on the machine, like a screen reader or indeed speech recognition software. Acrobat/reader is preparing the document for this, rightly or wrongly.

                    Unfortunately you can't disable it via an Acrobat preference setting, but you can decrease the frequency. Edit>preferences:reading:Screen Reader options:Only read the currently visible pages.

                    You can disable the plugin responsible for this however,
                    Go to C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins
                    and rename either accessibility.api or readoutloud.api to accessibility.old or readoutloud.old resp.

                    Obviously this means you lose the other accessibility/read out loud features, but will prevent the content preparation message.
                    • 7. Re: How do I disable accessibility features???
                      Level 1
                      You should be able to change your reading preferences to "for large documents, only read the currently visible pages" to decrease the chances of seeing the content preparation message.
                      • 8. Re: How do I disable accessibility features???
                        Level 1
                        Tried it. Didn't work. Now it shuts down Adobe w/some kind of error message. Adobe 8.1 has encountered a problem and needs to close. Lovely.
                        • 9. Re: How do I disable accessibility features???
                          Level 1
                          Go to C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins

                          rename ReadOutLoud.api and Accessibility.api to something else.

                          That seems to get it to shut up.
                          • 10. Re: How do I disable accessibility features???
                            (Captain_Cook) Level 1
                            Has anybody figured out how to disable the automatic detection of assitive technology? My adobe products keep launching the Accessibility Setup Assistant all the time. Very annoying.

                            Any help would be appreciated.
                            • 11. Re: How do I disable accessibility features???
                              Level 1
                              I am having a similar issue. I managed to get it to stop showing that message, but when a document opens it's done something to the text. The fonts are all grainy and light and much harder on the eyes -- it seems to be changing the font or converting some aspect of it. It all looks like a light face of Times, but really grainy and black unless you zoom in super close.

                              I used speech tools a few times to help with an RSI, now I'm getting eye strain because all text in Acrobat looks terrible! It's very hard to read.

                              I have tried the fix mentioned above (renaming the plug ins) with no change. I'm at the point of reformatting my drive, reinstalling Acrobat, and never using speech tools again. I've disabled every option I can find and am currently avoiding PDF files as much as I can.

                              I'm running Vista, and this has happened on both of my computers, so it's not an anomoly.

                              By the way, thanks to Adobe for assuming that if I use speech tools, I must be vision impaired. Perhaps your software could ask which features of the assibility options a user needs.
                              • 12. Re: How do I disable accessibility features???
                                gkaiseril MVP & Adobe Community Professional
                                If you are trying to disable a plug-in the preferred method is to crate a new subdirectory under the Acrobat application, like "optional" or "disabled" and move the api plug-in file you want to disable to that folder. This keeps the name and extension standard and easily allows one to renable the API. But this process has to be done to each user's system and does not allow selectively turning it on or off.
                                • 13. Re: How do I disable accessibility features???
                                  Level 1
                                  Yes, I've done that but it's had no effect on my problem. I still have all of my PDF's opening in that grainy, thin, eye-strain font. I have to open them in Photoshop to read them easily.
                                  • 14. Re: How do I disable accessibility features???
                                    Level 1
                                    I found the issue. Go to the preferences and then to "Page Display". Under "Rendering" make sure you use "Smooth text" and then select from either "monitor" or "laptop". I hope that helps.

                                    • 15. Re: How do I disable accessibility features???
                                      Level 1

                                      Thank you! What a difference that little feature makes. Yes, it seems to have completely resolved my problem and saved me a ton of grief. I am most grateful. Thanks for your time.

                                      • 16. Re: How do I disable accessibility features???
                                        Level 1
                                        this has worked for me... but no guarantees...

                                        Go to the folder (most computers root drive = C)


                                        C:\Program files\Adobe\Acrobat 8.0\Acrobat\plug_ins

                                        notice the last folder is plug_ins not plug_in

                                        In this folder you will find 3 files named "Accessibility" each file has a diferent extension, one is .api one is .deu one is .fra

                                        I believe the .deu and .fra are from German and French languages, but if you are not using one of those languages.. you don't need to worry about it.

                                        Make a new folder somewhere on you computer to store these three files. It should not be in the Adobe Folder.. So something like
                                        C:\my stored adobe program files would work well.

                                        Now, cut and paste the files from the plug_ins folder to the new folder you created.

                                        The files need to be cut from the plug_ins folder.. not copy and paste.

                                        You are retaining the old files in case something goes wrong... and you need to restore them to the plug_ins folder...

                                        That's it. You should find that when you start Acrobat now the reading feature will not work. I believe the Accessibility.api file is the library resource that adobe uses to read a document. When it doesn't find the library file, it abandons the operation.

                                        I have not had any problems with this solution; however, if you experience unpredictable results, simply restore the three files you moved to the plug_ins folder and adobe should operate as it did before.

                                        • 17. Re: How do I disable accessibility features???
                                          Level 1
                                          I sometimes use the Microsoft Magnify utility for very small screen text. If Magnify is minimized in the Windows tray, Adobe Reader 9 senses its presence and will go through the tagging dialog to prepare for Screen Reader when I open a PDF. But if I exit the Magnify utility first, I can open PDFs with no nagging about accessibility.

                                          Tom Brown
                                          • 18. Re: How do I disable accessibility features???
                                            Level 1
                                            I am running Adobe professional version 9. It seems to crash more frequently when ever I am using Dragon NaturallySpeaking. I just tried the fix suggested by Raymond, and so far it seems to be working.
                                            • 19. Re: How do I disable accessibility features???
                                              DavidSalahi Level 1

                                              I've been fighting this problem repeatedly for the last several months but it keeps coming back! Arghh!!


                                              Previously, I solved it by creating a subfolder under plug_ins called "Accessibility DELETE" where I moved the three Accessibility plug-in files. Then, sometime after installing CS5 the problem came back again. Not right away but several weeks later, probably due to an update of Acrobat. When I looked in C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins I found another copy of Accessibility.api. So, I moved it yet again to my Accessibility DELETE folder but the problem persisted even after I made sure Magnifier wouldn't start and then rebooting.


                                              I finally solved it this time by deleting my Accessibility DELETE subfolder entirely. Apparently, in CS5 Acrobat looks in the subfolders of plug_ins for its plugins.


                                              This is really annoying. I wish Adobe would make it easier to turn this noise off!


                                              David Salahi

                                              • 20. Re: How do I disable accessibility features???
                                                hidarikani Level 2

                                                have the same problem on Win 7

                                                • 21. Re: How do I disable accessibility features???
                                                  bwnichols Level 1

                                                  Hello Adobe, does anybody actually read these forums?


                                                  I've been a testing your version nine product for deployment within our company, and find this known problem still hanging around two years down the road.


                                                  Look it's real simple:  Just because a user utilizes voice recognition doesn't mean they're blind. It would be so bloody simple for you guys to provide a radio button to simply disable assistive technology and get rid of the screen reader nag dialog.


                                                  Why don't you just do it?



                                                  BW Nichols PE

                                                  [signature deleted by host]

                                                  • 22. Re: How do I disable accessibility features???
                                                    Bill@VT Level 7

                                                    You will have to comment in the forum for suggestions. Adobe does not generally hang out here, that is why it is called a user forum.

                                                    • 23. Re: How do I disable accessibility features???
                                                      bwnichols Level 1

                                                      Sent a bug report on this via our IT department.


                                                      Perhaps that will work...


                                                      • 24. Re: How do I disable accessibility features???
                                                        Ralphmcd3 Level 1

                                                        For Acrobat X, at least, you can disable accessibility features by searching your programs files for Adobe->-Acrobat 10.0 -> plugins -.ReadOutLoud.api, and Adobe->-Acrobat 10.0 -> plugins -MakeAccessible.api.  Rename the api's OLDReadOutloud.api and OLDMakeAccessible.api.  Fixed the problem for me.  It may work for older versions of Acrobat as well.

                                                        • 25. Re: How do I disable accessibility features???
                                                          glacier434 Level 1

                                                          This issue started happening to me when I installed an old Wacom Intuos 3, then installed all the drivers. I'm not sure if they are



                                                          I haven't figured out how to turn off the settings, but I did learn that one way stop it from *automatically* happening (if you set it to do the tagging by default, like I accidentally did), you go to Edit > Preferences > General > Reset All Warnings.


                                                          I'm still working on how to get the popup from not happening without having to disable a plugin.

                                                          • 26. Re: How do I disable accessibility features???
                                                            hidarikani Level 2

                                                            Guess what, I also have a Wacom tablet installed.

                                                            The tablet enables the on-screen keyboard, so Adobe Reader probably thinks the user is impaired.

                                                            • 27. Re: How do I disable accessibility features???
                                                              pjkettlejr Level 1

                                                              I tried Raymond's suggestion for Reader X. I tried Raymond's hint using Acrobat 10  There is only

                                                              one file with that name and the .API extension. I moved it to a new folder on the C:

                                                              \ drive.  So far, no problems.  I am also using Dragon Naturally Speaking v.11