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I am not sure what error message you are talking about. Looks like your topic name may be related, but I have no idea. A URL reference might be useful so others can try to duplicate what you are talking about. Also, are you using Reader or Acrobat and what version? Also what OS?
This error tends to occur when the EULA has not been accepted. Can you confirm the EULA was accepted during installation?
Try the suggestions in this kb doc: