HP Driver Problem Solved...Buy Epson!!!
CShockr Jan 22, 2009 1:03 PMBelow is a transcript from HP Support Chat...the tech admits that they have not updated their drivers since Acrobat 5
Christine Shock : Need a twain compliant driver for Officejet Pro L7590 as we are having problems with this machine working with Adobe Acrobat Pro 9
[An agent will be with you shortly.]
[You are now chatting with Astle .]
Astle : Hello Christine.
Astle : /Welcome to HP Total Care for All-in-One products. My name is Astle. Please give me a few moments while I review your problem description details.
Astle : No need to worry, We will work on it.
Astle : Could you please provide the Model Name of the All-in-one (eg: officejet 7110, PSC 2400) ?
Christine Shock : All I need is to download a Twain compliant driver for your all in one...the one currently loaded does not seem to work like the epson
Christine Shock : Officejet Pro L7590
Astle : May I know the version of the Operating System (Windows 98/Me/XP/Vista) you are using?
Christine Shock : Windows XP SP3
Astle : Can you let me know exactly how the All-in-One is connected to the computer,Is it through a USB cable or over a network?
Christine Shock : networked
Astle : Thank you for the information.
Astle : Are you having problem printing from the Adobe acrobat application?
Christine Shock : No I am attempting to scan either to PDF or to OCR and the machine is locking up...Looks like the driver that shipped with the machine does not have a compliant twain driver as the epson machine is working the the same configuration
Astle : Christine, I regret to let you know that we are experiencing a few compatibility with the newer versions of Adboe.
Astle : However you can be able to scan a document by selecting the *.pdf option in the file type.
Christine Shock : So I take it we need to send this back to HP and go with Epson...how do I get an RMA
Astle : Did you install the printer software?
Christine Shock : Yes
Astle : Inorder to use the OCR program to scan a document and edit it, We need to have the Readiiris OCR program installed on the computer.
Astle : We will see if this program is installed or not.
Astle : Click on start ==> search ==> Files and Folders ==> in the search box key in "Dpe_OCR.exe" without quotes and search for the file.
Christine Shock : both dpe_ocr.exe
Christine Shock : and
Christine Shock : dpe_ocr.exe.local are there
Astle : Double click on the dpe_ocr.exe file to start the OCR program.
Astle : Now try scanning a document, In the scan to option select save to file and in the file type select *.rtf (rich text file) and then try to scan.
Christine Shock : I do not want to use readiris...I want to use Acrobat Pro 9 for this...Is your device compliant with current Twain and or WIA
Astle : Is the printer is connected with the USB cable we can be able scan through the Windows Image Aquisition.
Christine Shock : no it's networked and we want to be able to scan into Adobe Acrobat, If this machine cannot do this please advise and we will send it back and go with epson
Astle : Christine, As stated previously we can be able to scan to pdf. But as we are experiencing a few compatibility problems we might not be able to have the option listed there.
Astle : Do you have the *.pdf option listed when you try to scan from the HP Software?
Christine Shock : What I need this machine to do is scan into Adobe Acrobat 9...I do not want to use anything but Acrobat 9 If this machine cannot do that (as we were told by your educational sales rep I am advising my IT department to send this back and go with Epson
Astle : We cannot scan directly to Adobe 9, but can use the save to file option and scan the document as a pdf file and open it with the adobe application.
Astle : Do you have any other queries for me ?
Christine Shock : This is not satisfactory and I need a machine that will scan directly into Acrobat 9...any way to print this chat out
Astle : I understand yourconcern Christine, and I am trying my best to help you out.
Ast
Christine Shock : Need a twain compliant driver for Officejet Pro L7590 as we are having problems with this machine working with Adobe Acrobat Pro 9
[An agent will be with you shortly.]
[You are now chatting with Astle .]
Astle : Hello Christine.
Astle : /Welcome to HP Total Care for All-in-One products. My name is Astle. Please give me a few moments while I review your problem description details.
Astle : No need to worry, We will work on it.
Astle : Could you please provide the Model Name of the All-in-one (eg: officejet 7110, PSC 2400) ?
Christine Shock : All I need is to download a Twain compliant driver for your all in one...the one currently loaded does not seem to work like the epson
Christine Shock : Officejet Pro L7590
Astle : May I know the version of the Operating System (Windows 98/Me/XP/Vista) you are using?
Christine Shock : Windows XP SP3
Astle : Can you let me know exactly how the All-in-One is connected to the computer,Is it through a USB cable or over a network?
Christine Shock : networked
Astle : Thank you for the information.
Astle : Are you having problem printing from the Adobe acrobat application?
Christine Shock : No I am attempting to scan either to PDF or to OCR and the machine is locking up...Looks like the driver that shipped with the machine does not have a compliant twain driver as the epson machine is working the the same configuration
Astle : Christine, I regret to let you know that we are experiencing a few compatibility with the newer versions of Adboe.
Astle : However you can be able to scan a document by selecting the *.pdf option in the file type.
Christine Shock : So I take it we need to send this back to HP and go with Epson...how do I get an RMA
Astle : Did you install the printer software?
Christine Shock : Yes
Astle : Inorder to use the OCR program to scan a document and edit it, We need to have the Readiiris OCR program installed on the computer.
Astle : We will see if this program is installed or not.
Astle : Click on start ==> search ==> Files and Folders ==> in the search box key in "Dpe_OCR.exe" without quotes and search for the file.
Christine Shock : both dpe_ocr.exe
Christine Shock : and
Christine Shock : dpe_ocr.exe.local are there
Astle : Double click on the dpe_ocr.exe file to start the OCR program.
Astle : Now try scanning a document, In the scan to option select save to file and in the file type select *.rtf (rich text file) and then try to scan.
Christine Shock : I do not want to use readiris...I want to use Acrobat Pro 9 for this...Is your device compliant with current Twain and or WIA
Astle : Is the printer is connected with the USB cable we can be able scan through the Windows Image Aquisition.
Christine Shock : no it's networked and we want to be able to scan into Adobe Acrobat, If this machine cannot do this please advise and we will send it back and go with epson
Astle : Christine, As stated previously we can be able to scan to pdf. But as we are experiencing a few compatibility problems we might not be able to have the option listed there.
Astle : Do you have the *.pdf option listed when you try to scan from the HP Software?
Christine Shock : What I need this machine to do is scan into Adobe Acrobat 9...I do not want to use anything but Acrobat 9 If this machine cannot do that (as we were told by your educational sales rep I am advising my IT department to send this back and go with Epson
Astle : We cannot scan directly to Adobe 9, but can use the save to file option and scan the document as a pdf file and open it with the adobe application.
Astle : Do you have any other queries for me ?
Christine Shock : This is not satisfactory and I need a machine that will scan directly into Acrobat 9...any way to print this chat out
Astle : I understand yourconcern Christine, and I am trying my best to help you out.
Ast


